Service Desk Agent - Data Analyst

Hewlett Packard

Location not specified

Posted: January 22, 2026

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Required Skills

Python Debugging Incident Management Communication Training Materials FAQs

Job Description

As a Service Desk Agent - Data Analyst, you will support users by managing incidents, collecting feedback, and collaborating with both users and project teams to improve our solutions. You will use Python for debugging, recommend and maintain training materials/FAQs, and ensure user concerns are addressed efficiently.

Key Responsibilities:

Implement and manage a standardized process to collect user feedback

Provide ongoing incident management: handle user queries, troubleshoot issues, and communicate feedback to the model team for fixes and improvements

Use Python for debugging and resolving technical issues

Communicate effectively with users and project teams to ensure timely resolution and continuous improvement

Recommend and maintain training materials and FAQs to address frequent user concerns

Support the creation and updating of resources to enhance user experience

Requirements:

Experience in service desk or technical support roles

Proficiency in Python for debugging and automation

Strong communication and problem-solving skills

Ability to manage incidents and collaborate across teams

Why HP?

HP values teamwork, innovation, and diverse perspectives. You’ll work with global teams, share ideas, and help drive business success.

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