Service Designer - SONG

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution growth, product and experience design technology and experience platforms creative, media and marketing strategy and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.

Ignite your passion for Service Design! In this role, you will act as a subject matter expert in designing end-to-end services, collaborating closely with multidisciplinary teams to shape strategic decisions and deliver meaningful, human-centered solutions. You will work across touchpoints, channels, and stakeholders to design coherent service experiences that create value for users and organizations alike. We are excited to welcome someone eager to make a real impact by transforming complex systems into clear, usable, and impactful services.

Design and evolve end-to-end service experiences across digital and non-digital touchpoints.
Create and maintain service design artifacts such as journey maps, service blueprints, ecosystems maps, and personas.
Identify pain points, opportunities, and moments that matter across the service lifecycle and translate insights into actionable design decisions.
Facilitate co-creation workshops and design activities with stakeholders, users, and internal teams.
Collaborate with UX, product, technology, and business teams to ensure service concepts are feasible, desirable, and viable.
Contribute to defining service design principles and frameworks that guide the evolution of services over time.

HERE’S WHAT YOU WILL NEED:

Expert proficiency in Service Design and human-centered design methodologies.
A minimum of 2 years of experience in relevant related skills.
Bachelor’s Degree in Design, Human-Centered Design, Psychology, Business, Engineering, or a related field.

BONUS POINTS IF YOU HAVE:

Expert proficiency in User Experience (UX) Design.
Proficiency in research methods (qualitative and quantitative).
Experience designing services in complex or large-scale organizational environments.

At Accenture, a company recognized as a Great Place To Work®, we embrace a hybrid work model that, thanks to technology and our facilities, allows us to maintain the essential human connection needed to collaborate with our teams and clients. This connection enables us to preserve our culture of inclusion and diversity and to be, according to Refinitiv, the most diverse company in the world.

In addition, we offer other BENEFITS such as:

Medical, Life, and Accident Insurance
Medical services and wellness programs
Flexible compensation plan and stock purchase program
Flexibility programs (working hours, time off, vacations...)
Personalized training itinerary
Sustainability programs and Accenture Foundation
Employee diversity network
Other benefits: Bankinter office with special conditions and profit sharing