Service Design Lead

VAMSystems

Dubai, , United Arab Emirates permanent

Posted: February 17, 2026

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Quick Summary

We are looking for a Service Design Lead with experience in service design, journey mapping, and service blueprinting, with expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools. The successful candidate will work with cross-functional teams to design and develop innovative services that meet customer needs. Strong understanding of service design systems and frameworks required.

Required Skills

Service Design Journey Mapping Service Blueprinting Experience Strategy Facilitation Co-creation Stakeholder Engagement Figma Miro Adobe Creative Suite Prototyping Agile

Job Description

We are currently looking for Service Design Lead for our UAE operations with the following Skill set and terms & conditions. 

TECHNICAL SKILLS & KNOWLEDGE

Proven experience in service design, journey mapping, service blueprinting, and experience strategy.

Skilled in facilitation, co-creation, and stakeholder engagement.

Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.

Strong understanding of service design systems and frameworks.

Familiarity with Agile and cross-functional service development.

Experience conducting user research, service prototyping, and usability testing.

PREVIOUS EXPERIENCE

4–8 years of experience in service design or related fields.

Experience leading complex, cross-channel service projects from discovery to delivery.

Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).

Prior experience working in multinational and dynamic organizations.

Strong portfolio showcasing service design outcomes and impact.

Joining time frame: 2 weeks (maximum 1 month) 

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