Service Design Lead

VAMSystems

Dubai, , United Arab Emirates permanent

Posted: February 5, 2026

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Quick Summary

We are seeking a Service Design Lead to join our team in Dubai, UAE, and lead the design of our service offerings. The ideal candidate will have experience in service design, facilitation, and stakeholder engagement, with expertise in Figma, Miro, and prototyping tools. Strong understanding of service design systems and frameworks is a must.

Required Skills

Service Design Journey Mapping Blueprint Understanding Strategy Sessions Facilitation Co-creation Stakeholder Engagement Figma Miro Adobe Creative Suite Engineering tool development Public Service Design

Job Description

We are currently looking for Service Design Lead for our UAE operations with the following Skill set and terms & conditions. 

TECHNICAL SKILLS & KNOWLEDGE

Proven experience in service design, journey mapping, service blueprinting, and experience strategy.

Skilled in facilitation, co-creation, and stakeholder engagement.

Expertise in Figma, Miro, Adobe Creative Suite, and prototyping tools.

Strong understanding of service design systems and frameworks.

Familiarity with Agile and cross-functional service development.

Experience conducting user research, service prototyping, and usability testing.

PREVIOUS EXPERIENCE

4–8 years of experience in service design or related fields.

Experience leading complex, cross-channel service projects from discovery to delivery.

Bachelor’s degree in Design, Service Design, HCI, or a related field (Master’s preferred).

Prior experience working in multinational and dynamic organizations.

Strong portfolio showcasing service design outcomes and impact.

Joining time frame: 2 weeks (maximum 1 month) 

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