Service Delivery Manager

Questronix Corporation

Manila, Metro Manila, Philippines permanent

Posted: February 23, 2026

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Quick Summary

As a Service Delivery Manager, you will be responsible for ensuring seamless service delivery, monitoring key performance indicators, and leading incident management and post-incident reviews, while driving operational improvements.

Required Skills

Service Delivery IT Operations Client Relationships Incident Management Problem Management Change Management Reporting Documentation ITIL Team Leadership

Job Description

Job Description:

• Serve as the primary point of contact for service delivery matters
• Ensure services are delivered in accordance with SLAs and quality standards
• Monitor KPIs (response time, resolution time, uptime, customer satisfaction)
• Manage escalations and ensure timely issue resolution
• Lead incident management and post-incident reviews (RCA)
• Coordinate service transitions, upgrades, and changes
• Provide regular service performance reports to clients and senior management
• Lead and support service delivery teams to meet operational targets
• Drive continuous service improvement initiatives

Requirements:
Qualifications:

• Bachelor’s degree in Business, IT, Engineering, or related field
• 3 years of experience in service delivery, IT operations, or managed services
• Proven experience managing client relationships in SLA driven environments
• Strong knowledge of incident, problem, and change management processes
• Experience leading cross functional technical teams
• Strong reporting and documentation skills
• ITIL certification (preferred)

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