Service Delivery Manager - M/W

Confidential

Eysins, Vaud, Switzerland permanent

Posted: April 20, 2026

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Quick Summary

We are looking for a Service Delivery Manager to support our growth in enterprise managed services.

Required Skills

Customer Service Communication Technical Knowledge Service Management ITIL Principles Agile Product Environment Microsoft Cloud Services Problem Management Incident Management Continuous Improvement

Job Description

To reinforce our teams operating the Cloud platforms of our clients, we are looking for a a SDM to support our growth in enterprise managed services.

Your role and responsibilities

In our IT Operations department, you will have several missions:

Service Management:

• Be the owner of client contractual relationship.

• Management of IT Service Delivery (incident escalations, service requests, changes), including knowledge and skills sharing for multiple clients.

• Lead weekly, monthly, quarterly operational and financial performance reviews.

• Continuous improvement of services and processes in different ITIL areas (change management, problem management, incident management, etc.)

• Creation of strong relationships with other Sword Technologies teams and suppliers in the context of a 24/7 service

Customer Care & reporting:

• Produce and deliver internal and external reports for clients.

• Identify and respond to customer needs through a systematic approach to continuous improvement and close collaboration.

• Participate in internal and client training on the use of online tools.

• Participate in writing responses to calls for tenders.

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