Service Delivery Manager

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.
 

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.
 

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to unlock their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.
 

ROLE PROFILE:

The Service Delivery Manager (SDM) is accountable for the end-to-end delivery (Including Project Management), performance, and continuous improvement of technology services and products within Corporate Services Engineering (CSE). They are our engineering ambassadors acting as a point of accountability for assigned technology domains, the SDM ensures that business outcomes are met through robust lifecycle management from strategy, Business objective and design to transition, operation, and continual improvement.
 

This role requires deep technical awareness, critical thinking, and the ability to lead multi-functional teams to deliver measurable business value. The role will include the ongoing management of business requirements, alignment and opportunities between transformation and change initiatives, maintaining the updates to the Global Process model, as well as an ongoing stakeholder relationship management ensuring that the Business are recognizing value from Engineering teams.
 

This role demands an individual who demonstrates independent thinking and tight-knit collaboration skills. It offers the opportunity to contribute to a reputable and expanding organisation, working alongside talented professionals on industry-leading systems utilised by major global enterprises.
 

The SDM operates within a product-led, agile, and DevOps environment, collaborating with engineering, architecture, and operations teams to deliver resilient, scalable, and secure technology solutions. They use their business process mapping and analysis skills to champion automation, observability, and iterative improvement, ensuring services evolve in alignment with enterprise strategy and user experience goals.

This role will primarily provide support within Corporate Services Engineering (CSE), encompassing Property & Facilities, Physical Security, Colleague Services, Procurement Software Access Management, Company Secretariat, Payroll, Technology, and Learning & Development.
 

WHAT YOU'LL BE DOING:

• Leading the end-to-end service lifecycle, including strategy, design, transition, operation, and continuous improvement.

• Partner with Business stakeholders, Product Owners, Engineering Leads, and Architecture to shape technology roadmaps that deliver on business objectives.

• Apply Agile and DevOps practices to enable iterative delivery, automation, and measurable outcomes.

• Ensure alignment with enterprise architecture, security, and compliance standards.

• Drive observability, monitoring, and performance management, using data-driven insights for continuous improvement.

• Lead service reviews and establish key performance indicators (critical metrics) and service level objectives (SLOs).

• Lead risk, capacity, and change proactively to maintain service reliability and performance.

• Champion a culture of accountability, focusing on business outcomes, customer experience, and operational excellence.

• Collaborate with vendors and internal partners to optimize total cost of ownership and technology lifecycle planning

• Leading and influence multi-functional teams, promoting knowledge sharing and a continuous learning mentality.
 

WHAT YOU'LL BRING:

• Exposure of Network & Firewall E2E changes related projects

• Physical security Experience, this includes Physical Security Physical Access Card System

• e.g. Ccure, Rightcrowd Apps, Mass emergency application e.g. Everbridge, Desk and Meeting room booking application e.g. Eptura, Travel application e.g. Concur travel

• Experience in Merger, Acquisition and Separation programs

• Project Portfolio Management (PPM) Experience and additional support on Enterprising tooling

• Solid understanding of Agile, DevOps, and CI/CD practices

• Demonstrable experience leading technology products or platforms across their lifecycle

• Experience with SaaS, Cloud (AWS/Azure/GCP), and automation technologies

• Solid grounding in service management frameworks (ITIL, SRE, or equivalent)

• Experience of AI project lifecycle, from a technical and project management perspective

• Experience working with multi-functional teams

• Proficient in business process mapping, analysis, and transformation

• Hands-on experience with tools such as Asana, Jira, Power BI, Power Apps, and MS Office Suite

• Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans

• Curious about new technologies and tools, creative thinking and initiative taking for self-learning.

• Professional presentation skills with impact, competent in presenting ideas clearly, convincingly to influence senior stakeholders and having personal presence, with the ability to earn trust and respect

• Strong Process Leadership skills - able to understand and coordinate complex organizational processes and combine input from multiple partners

Career Stage:

Manager

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.