Service Delivery Manager

About RELEX

RELEX Solutions is a profitable hypergrowth company employing over 2,000 people globally. In times of rapidly changing, fragmented consumer demand, new sales and fulfilment channels, and supply chain disruption, RELEX’s AI-driven, cloud-based platform helps retailers and CPG & MFG (Consumer Packaged Goods & Manufacturing) brands move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs.

In response to our fast growth and market expansion, we are looking for an enthusiastic Service Delivery Manager to join our RELEX family in France. Our offices are located in Lille and Paris.

You’ll join the continuous service team which is expanding alongside our increasing projects delivery.

You’ll be responsible for local service delivery services and a member of our central service delivery team. Together with the team, you’ll ensure that we deliver outstanding service to our customers. You will help the team achieve this goal by coaching, constantly improving, and sharing your knowledge on how to operate world-class cloud services.

What you’ll be doing:

• Taking direct responsibility for assigned customers.

• Ensuring that RELEX services are maintained, developed and delivered with high quality to the customer.

• Collaborating with other departments to ensure business continuity while bringing added value for existing customers.

• Acting as a trusted advisor and point of contact for customers regarding feature inquiries, business logic, service breaks.

• On top of financial targets many of your key performance indicators are linked to service quality such as SLAs and customer satisfaction surveys.

What you’ll bring to the table:

• Excellent coordination skills; Strong teamwork capability.

• Great time management skills, self-driven, flexible, and independent personality with a drive to set examples, drive change, and challenge the status quo. Strong will to learn how our products operate and deliver world-class service.

• Strong experience in Service management and process development including incident management, change management, business continuity management.

• Proven capabilities to deliver measurable value in high-speed environments.

• Fluency in French and English.

What we consider as an advantage:

• IT infrastructure and capacity management knowledge.

• Proactive and result-driven attitude towards work.

• Continuous improvement mindset.

• Strong proven analytical and problem-solving skills.

• Strong communication skills.

• Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently.

• High energy and contagious enthusiasm, with a positive mindset and humble confidence. Fluency in other languages, such as Italian, Spanish or Arabic.

• Having ITIL certifications.

What we offer you in return:

• Flexible work hours and the possibility to work remotely.

• International working environment and learning opportunities in a rapidly growing software company with a modern work culture.

• Respectful and professional, yet easy-going atmosphere where individual thinking is encouraged.

• Over 2000 energetic, ambitious, and fun colleagues internationally.

• Great possibilities for personal growth and to influence the future path of the company.

• A position where you can help retailers fight against waste.

You can apply by sending your resume through the application form as soon as possible. Please note that we will fill this position as soon as we’ve found the right person, so we recommend that you act quickly.