Service Delivery Manager

Company Profile

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business, and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

The Service Delivery Manager (SDM) is accountable for the end-to-end delivery (Including Project Management), performance, and continuous improvement of technology services and products within Corporate Services Engineering (CSE). They are our engineering ambassadors acting as a point of accountability for assigned technology domains, the SDM ensures that business outcomes are met through robust lifecycle management — from strategy and design to transition, operation, and continual improvement.

The SDM operates within a product-led, agile, and DevOps environment, collaborating with engineering, architecture, and operations teams to deliver resilient, scalable, and secure technology solutions. They use their business process mapping and analysis skills to champion automation, observability, and iterative improvement, ensuring services evolve in alignment with enterprise strategy and user experience goals.

This role requires strong technical awareness, strategic thinking, and the ability to lead cross-functional teams to deliver measurable business value.

This role demands an individual who demonstrates independent thinking and strong collaboration skills. It offers the opportunity to contribute to a reputable and expanding organization, working alongside talented professionals on industry-leading systems utilized by major global enterprises.

This role will primarily provide support within Corporate Services Engineering (CSE), encompassing Property & Facilities, Physical Security, Colleague Services, Procurement Software Access Management, Company Secretariat, Payroll, Technology, and Learning & Development.

Must be willing to work 9am – 6pm UK hours, this role is hybrid working, there is a mandatory requirement of a 3 day minimum attendance in the office.

Detailed Responsibilities

• Own the end-to-end service lifecycle, including strategy, design, transition, operation, and continuous improvement.
• Partner with Product Owners, Engineering Leads, and Architecture to shape technology roadmaps that deliver on business objectives.
• Apply Agile and DevOps practices to enable iterative delivery, automation, and measurable outcomes.
• Ensure alignment with enterprise architecture, security, and compliance standards.
• Drive observability, monitoring, and performance management, using data-driven insights for continuous improvement.
• Lead service reviews and establish key performance indicators (KPIs) and service level objectives (SLOs).
• Manage risk, capacity, and change proactively to maintain service reliability and performance.
• Champion a culture of accountability, focusing on business outcomes, customer experience, and operational excellence.
• Collaborate with vendors and internal partners to optimise total cost of ownership and technology lifecycle planning.
• Lead and influence cross-functional teams, promoting knowledge sharing and a continuous learning mindset.
• Hands-on experience with tools such as Asana, Jira, Power BI, Power Apps, and MS Office Suite.

Technology Profile/Essential Skills

• 5 years’ minimum previous experience in project management (Agile/Waterfall) and in team co-ordination / management / stakeholder.
• Strong understanding of Agile, DevOps, and CI/CD practices.
• Proven experience managing technology products or platforms across their lifecycle.
• Experience with SaaS, Cloud (AWS/Azure/GCP), and automation technologies.
• Solid grounding in service management frameworks (ITIL, SRE, or equivalent).
• Experience of AI project lifecycle, from a technical and project management perspective.
• Proficient in business process mapping, analysis, and transformation.
• Hands-on experience with tools such as Asana, Jira, Power BI, Power Apps, and MS Office Suite.
• Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans.
• Curious about new technologies and tools, creative thinking and initiative taking for self learning.

Technology Profile/Desirable Skills

• Exposure to Cloud-native deployments and infrastructure as code.
• Understanding of AI/ML integration and automation frameworks.
• Experience with network infrastructure projects or self-service technologies.
• Familiarity with scripting, APIs, and modern integration patterns.
• Understanding of JavaScript, CSS, SQL, and other JavaScript libraries.

Essential Soft Skills:

• Strategic thinker with an enterprise mindset and ability to align delivery with business strategy.
• Collaborative leader who promotes a culture of ownership, innovation, and continuous improvement
• Strong Planning, budgeting, organizational and stakeholder holder management, with confidence to challenge preconceptions of outcomes and solutions.
• Good communication, presentation, documentation, and customer engagement skills with proven ability to work effectively with all organizational levels.
• Global experience – working successfully with teams in multiple locations simultaneously.

Preferred Experience

• Experience with delivery and/or supporting Corporate Engineering systems/applications.
• Experience in large investment banking, financial services or consultancy organizations.

Education and Professional Skills

• BSC or MSC in computer science or information system.
• Professional qualification or equivalent experience in project methodologies (qualification by a recognizable institution (e.g., PRINCE2, APM, ITIL, Agile or DevOps).

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.