Service Delivery Manager - Greater Los Angeles

Company Overview ​ At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Enterprise Channel & Sales Operations focuses on developing and implementing an impactful and effective partner experience including program, tools and processes conducted when doing business with Motorola Solutions. As a result, this enables sales to achieve their short and long-term objectives. These relate to channel sales revenues, profit and market penetration. Job Description This role is responsible for delivering on MSI’s Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI’s role in providing additional services for the customer. The System Manager/Technical Consultant’s responsibilities include but are not limited to: Manage and lead day to day activities in meeting MSI’s contractual commitments documented in the Maintenance Agreement with the customer Manage and lead our relationship with the local service partner Manage and lead our relationship with the customer Ensure that customer satisfaction goals are meet both internally and with the customer Procure and coordinate any internal resources that maybe needed Ensures compliance with response/restoration time commitment Remotely diagnose system failure and facilitate call management as applicable Manage Emergency Service efforts and escalation procedures Experience: Experience with Motorola communication systems Understanding of two way radio communication products, systems and services Must have hands on experience with Motorola P25 7.X systems, networking, RF systems Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI Able to solve complex problems and situations Must be a self motivated team player able to work effectively with general guidance toward objectives Technology: Strong working knowledge of Motorola radio systems and their application by customers. Possess block diagram familiarity of two-way radio technology Understanding of Distributed Telecommunications systems Working knowledge of Motorola’s Technology Roadmaps and their impact on customer’s future needs General understanding of communications industry trends and their impact on customer’s future needs #LI-CC1 #HYBRID Target Base Salary Range: $85,000 - $95,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements 3+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment, Motorola equipment or IT Candidates must live in California Travel Requirements 25-50% Relocation Provided None Position Type Experienced Referral Payment Plan No Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.