Service Delivery Manager – Government & Enterprise Accounts

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation and deliver mission-critical CX through cloud communication solutions. Toku combines local strategic consulting expertise, bespoke technology, regional in-country infrastructure, connectivity, and global reach to serve the diverse needs of enterprises operating at scale. Headquartered in Singapore, Toku supports customers across APAC and beyond, with a growing footprint across global markets.

In this role, you will own end-to-end service delivery for a strategic Singapore government account, ensuring SLA performance, audit readiness, and contractual compliance. You will orchestrate multiple technical teams, translate complex root cause analyses into clear client communications, and proactively strengthen governance and processes across the contract. This is a hands-on, detail-oriented role requiring strong documentation discipline and comfort working within strict governance frameworks. Success in this role depends on your ability to manage complexity, documentation, and cross-functional coordination with precision.