Service Delivery Manager - Financial Services

Sopra Steria Group is a major player in consulting, technology services and software publishing in Europe, guiding its clients in the successful transformation of their business and information systems. By combining value and innovation in the solutions proposed and delivering utmost quality and performance in the services provided, Sopra Steria Group positioned itself as a preferred partner for major companies and organizations; especially those looking for the best use of digital technology for their development and competitiveness.

We are looking for an experienced Service Delivery Manager to manage one of Sopra Steria’s most important P1 strategic clients in the Financial Services sector.

In this role, you will be 100% dedicated to this client in Belgium, working closely with the Global Account Manager (GAM), the Global Delivery Manager (GDM), and the rest of the account team to drive growth, ensure excellence in service delivery, and deepen this long-standing partnership.

Your Mission:

• You are part of the global management team of the client, and you are accountable for a dedicated business scope
• You understand the Customer agile organization, objectives, and projects to anticipate their needs and bring value to the Customer.  Main challenges to drive are :• Cloud migration
• Offshorization / team transformation
• Managed Services
• Development lifecycle

• You ensure the success of Sopra Steria engagements to the Customer
• You lead the governance with the Customer
• You create proximity and relationship with customer key profiles (Product Owners, Scrum Masters and Chapter Leads,…)
• You keep proximity with your team members and create a real community mindset with all consultants working on your scope
• You lead Sopra Steria team and ensure the day-to-day operational on your dedicated scope
• You ensure the staffing from needs description to onboarding on customer project (includes interview and contractual aspects) with support of our internal organization such as HR.
• You detect new opportunities and initiate the sales process in collaboration with the Account Manager
• You support the monthly financial closing activities (closing, invoicing, forecasting)

• Similar experience of min 5 years in IT in a large multinational IT Services Organization
• Experience as a project manager on a client-related project
• Affinity with banking / financial sectors
• Affinity with activities on various technologies (SAP / Data / Development / DevOps / Functional Analysis).
• Very good communication skills to ensure good relationship to all stakeholders (internally and at customer)
• Leadership, ownership, and autonomy
• Open-minded, flexible, structured, problem solving and pro-active
• Fluent in English + Dutch or French
• Interested in a long-term mission

What do we have to offer?

We offer the opportunity to work in a fast growing and dynamic team on challenging national and international projects in different industries. We also offer the opportunity to continuously deepen your knowledge and to further develop your personal competencies.

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Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.