Service Delivery Manager - Experienced (REF5258B)

As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.  

DT-ITS recieved the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. 

The squad “Global Vendor Services (GVS)” has the following responsibilities:

• Ensuring international production capability for CPE services and international access

• Supporting product development through international expertise

• Developing concepts for license management and the implementation of international service-enabling functions

• Managing suppliers through effective vendor management

• Conducting technical contract negotiations with providers

• Ensuring the international end-to-end logistics and service chain, including performance management of hardware and CPE field service providers

Responsibilities

• Conduct requirement analyses taking into account specific business requirements and implications
• Develop business and process models within the scope of responsibility and align them with relevant stakeholders
• Contribute to the integration and implementation of new technological solutions and products
• Evaluate requirements and integrate them into technological solutions, including assessing technical implementation options
• Act as a bridge between ISP partners, business units, and technical departments
• Clarify operational prerequisites and the use of existing interfaces with relevant stakeholders
• Prepare technical design documents (e.g., functional or technical design concepts)
• Perform cost-benefit analyses
• Support and oversee technical implementation, testing, and acceptance, including necessary project management requirements and documentations
• Lead projects

• Excellent written and verbal communication skills in English (C1)
• German language min. B1-B2 (follow discussions, and understand technical content)
• Strong knowledge in the application of IT processes, methods, and tools, as well as business analysis and quality assurance practices
• Detailed knowledge of the information technology and telecommunications industry, including market, technology, and competitive environments
• Knowledge of network engineering and network development, cloudification, software-defined networks, and global WAN infrastructures
• Knowledge of the international telecommunications market
• Experience in contract negotiations and strong negotiation skills
• Ability to assess technical, commercial, and operational risks, as well as experience with governance and compliance requirements
• Strong analytical skills to correctly understand complex customer requirements
• Good communication and stakeholder management skills
• Strong interpersonal and intercultural skills with excellent teamwork abilities
• Confident presence and strong presentation skills

 

Advantages:

• Experience working in agile organizational structures (e.g., Scrum, Kanban)
• Experience using common collaboration and project management tools (e.g., Jira)
• Experience working with international providers and suppliers

 

One-year fixed-term contract with the possibility of renewal based on business needs

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.