Service Delivery Manager

Arηs Group, Part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.

Arηs Group, Part of Accenture, is looking for a Service Delivery Manager for one of its clients in Brussels, a key player in the Belgian Health Insurance domain.

Context

In your position as a Service Delivery Manager, you split your responsibilities equally between managing people and overseeing service delivery. When acting as a Service Delivery Manager, you oversee Agile teams and provide reports directly to the director of your department.

The Replacement Income domain is a vital part of health insurance, responsible for accurately calculating and distributing members' replacement income. This is achieved using specialized software that processes complex regulations with semi-automated data reading. The domain operates through eight Agile teams consisting of around 40 ICT professionals and collaborates closely with business colleagues embedded in the teams to enhance Scrum practices. Support is provided by the Architecture and infrastructure teams, who help shape the vision for test automation and advance testing tools and platforms.

Role & responsibilities

• Leading Agile & self-organizing teams to ensure the follow-up of various projects, according to the agreements made.
• Leading, coaching, and motivating your team to ensure that the set goals are met.
• Contributing to the general policy of the ICT department and contributing to determining common ICT priorities.
• Working on the continuous improvement of the service to your customers.
• Guaranteeing an accessible and customer-oriented service, based on clear agreements about the services to be provided, their Service Levels and the costs they entail.
• Motivating your employees, dividing the responsibilities in consultation with and according to the competencies of your team members and evaluating them.
• Determining which resources are needed to bring the projects to a successful conclusion.
• Coordinating the activities related to the strategic roadmap of the domain.

Your profile

• Your outspoken vision and your good general ICT knowledge, allow you to develop strong leadership. Your leadership style and communication stimulate cooperation and make you an enthusiastic coach and People manager.
• Strong analytical mind, eager to learn, communicative, stress-resistant and flexible.
• Result- and customer-satisfaction-oriented. You show a natural ambition to contribute to the personal development of your employees and to optimize the processes for which you are responsible.
• A very good knowledge of French, Dutch and English is a must.

Technical skills

• At least 5 years of experience in a people management position in a large organization or company.
• Experience with Agile delivery of strategic and critical projects
• Able to coach on the job and also remotely
• Experience with agile working is a must.

There are a wide variety of career paths and opportunities available at Arηs Group - part of Accenture, and we encourage employees to focus on their professional growth and develop a variety of skills.

WHAT´S IN IT FOR YOU?

• We value your contribution, which is why we offer a competitive and attractive salary package.
• Your wellbeing is our priority – from day one, you are covered by a comprehensive health insurance plan.
• Benefit from a convenient meal allowance provided through a ticket restaurant card.
• Take part in impactful projects that make a difference at both the national and European level.
• Continue to grow with us through in-house training sessions and a wide range of online learning opportunities.
• Join a collaborative culture where we regularly celebrate achievements and milestones together.