Service Delivery Manager

We’re Hiring: Service Delivery Manager!

📍 Location: Broughton, Chester, CH4

💰 Pay: £45,485.29 per annum

📅 Hours: 42 hours per week - Monday- Friday

🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all house in our brand new employee benefits app, STRIVE!

Grade: E

Explore your purpose. To See a Different World!

As a Service Delivery Manager at Securitas, you’ll play a pivotal role in leading high‑performing security teams and strengthening a key partnership with a prestigious organisation. Acting as the central point of contact for all security operations across the estate, you’ll ensure standards, processes and people consistently operate at the highest level.

In the Service Delivery Manager position, you’ll take full ownership of on‑site Securitas personnel, guiding teams to deliver exceptional service and resolving operational challenges with confidence. As the trusted link between Securitas and the client’s security leadership, you’ll drive excellence through effective compliance oversight, strong risk management, achievement of SLAs and KPIs, coordinated emergency response and robust health & safety governance.

You’ll also be responsible for developing your people — leading on vetting, performance reviews, training, welfare and professional standards — while embodying our core values of Integrity, Vigilance and Helpfulness.

This Service Delivery Manager role offers more than operational leadership; it’s an opportunity to shape culture, build client confidence and lead teams that protect people, assets and critical operations.

Benefits of this particular site?

• Free Parking
• Onsite Training Team

What you'll be doing:

• Serve as the first point of contact for all site‑based security queries.
• Build and maintain a professional working relationship with Airbus security management to maximise service delivery.
• Ensure SLAs and KPIs are reviewed, managed, and met weekly.
• Maintain all staff vetting, security clearances, and SIA/LDN records in line with Airbus requirements.
• Promote and uphold health & safety standards, including assignment instructions and risk assessments.
• Ensure all incidents are reported in line with customer policies and procedures.
• Oversee emergency procedures, documentation, and testing.
• Conduct regular site audits and agree improvement plans with the client.
• Manage recruitment, staff development, ER cases, grievances, and disciplinaries.
• Support cost control, monthly dashboard reporting, and operational data accuracy.
• Ensure training compliance, including vocational development and PDPs.
• Maintain office security and complete fire safety checks.
• Manage welfare, attendance, equalities, and conflict resolution.
• Support operational cover where required due to exceptional circumstances.
• Represent Securitas and Airbus with professionalism, judgement, and integrity.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

What we’re looking for:

• Right to work in the UK with a 5‑year checkable history.
• Valid Frontline SIA Licence.
• Full, clean UK driving licence (site subject to road laws).
• Strong organisational skills with exceptional attention to detail.
• Excellent customer service and communication skills.
• Confident managing people, conflict, welfare, and development.
• IT proficient — Word, Excel, Outlook, PowerPoint, Office 365.
• Experience in a supervisory or managerial security role.
• Able to work under pressure, remain calm, and exercise sound judgement.
• Flexible, proactive, and committed to continuous improvement.
• Physically fit and able to work in changing climatic environments when required.

Desirable:

• NEBOSH General Certificate
• PTLLS / teaching qualification
• Human Factors training
• Threat Assessor
• First Aid / Manual Handling
• ILM Level 5

Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance

It’s great to see you’re considering a career with Securitas UK!

Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• STRIVE– Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.