Service Delivery Manager - AI - Healthcare

*Please note this role is not for 2070 Health*

About Contiinex

Contiinex is at the forefront of conversational AI innovation, transforming customer experience with cutting-edge voice AI solutions tailored for high-stakes industries. Our flagship products – Auditnex and Comnex – leverage advanced AI to deliver actionable insights and intelligent automation for enterprises. We specialize in serving US healthcare payers and providers, ensuring compliance, accuracy, and operational excellence.

Requirements:
We are looking for a Delivery Manager based in Bangalore to lead the end-to-end deployment of Auditnex and Comnex on the private cloud infrastructure of US-based healthcare payers and providers. The ideal candidate will have a strong background in AI product deployment, healthcare IT, cloud infrastructure, and customer relationship management.

You will act as a bridge between product, engineering, and client teams, ensuring smooth customization, deployment, and adoption of our AI platforms in complex, regulated environments.

We are looking at someone who is an,

• Engineer (CS) with overall 12+ years of experience with at least 6+ years in project and delivery management of Healthcare products with atleast 2-3 years in AI Driven Healthcare products
• Hands on experience in the technologies - Python, SQL, Angular/node.js
• Strong knowledge in process improvement methodologies and tools

• Understanding of Software Development Lifecycle (SDLC)

Key Responsibilities

Customer Alignment & Onboarding

• Understand the specific operational, compliance, and technical requirements of US healthcare payers and providers.
• Collaborate with client stakeholders (IT, Ops, Compliance) to define deployment roadmaps for Auditnex and Comnex.

Solution Delivery & Deployment

• Lead the implementation and configuration of Contiinex AI products on client-managed private cloud infrastructure.
• Coordinate with internal engineering teams to customize features based on client workflows.
• Ensure HIPAA and other regulatory compliance during delivery processes.

Project Management

• Own delivery timelines, resource planning, and cross-functional coordination for multiple client accounts.
• Track project milestones, risks, and dependencies using agile or hybrid methodologies.
• Maintain detailed documentation and progress dashboards.

Client Communication & Stakeholder Management

• Serve as the primary point of contact for delivery-related discussions with clients.
• Translate technical details into clear business communication for executives.
• Build long-term trust and deepen client relationships through consistent performance.

Quality & Governance

• Ensure high levels of uptime, performance, and issue resolution through SLAs and governance models.
• Oversee UAT, QA, and production rollouts, with minimal disruptions to client operations.

Required Qualifications

• Bachelor’s degree in Engineering / Computer Science / Information Technology. MBA is a plus.
• 8+ years of experience in delivery/project/program management in AI/tech-driven product environments.
Hands-on experience deploying enterprise software in US healthcare environments (payers or providers).
Strong understanding of HIPAA compliance, data privacy, and healthcare interoperability standards.
• Proven experience working with dockers and private cloud environments
• Excellent communication, stakeholder management, and problem-solving skills.

Preferred Qualifications

• Prior experience deploying AI/ML/NLP or contact center solutions.
• PMP, Prince2, or Agile certification.
• Experience integrating with EHR/EMR systems or healthcare CRM platforms.
• Exposure to US healthcare regulatory landscape and claims workflows.

Benefits:
What We Offer

● Opportunity to work on cutting-edge AI products transforming healthcare delivery.

● Fast-paced, high-growth environment with a strong innovation culture.

● Work from office - flexibility work hours and global collaboration.