Service Delivery Leader

About you

You are a Service Delivery Lead with strong experience managing software development teams, client relationships, and delivery operations within cross-functional environments. You are passionate about building high-performing teams, ensuring successful project execution, and delivering outstanding client experiences.

You bring a proactive, collaborative, and people-oriented mindset, capable of balancing operational execution, team well-being, and customer satisfaction. You are comfortable managing multiple stakeholders, navigating complex situations, and driving alignment between business goals, delivery expectations, and team capabilities.

You thrive in dynamic environments where communication, leadership, and continuous improvement are critical. You take ownership of delivery outcomes, foster strong relationships with clients and internal teams, and actively contribute to team growth, operational efficiency, and long-term business success.

You also understand the value of AI as a productivity enabler within delivery operations. You are curious about AI-driven workflows and leverage AI tools to improve communication, synthesize information, streamline reporting, and support more efficient decision-making processes.

• This position is hybrid for candidates based in El Salvador and remote for candidates across Central America.

You Bring to Applaudo the Following Competencies:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in Service Delivery, Project Management, or related roles.
• 2+ years of experience leading teams within software development environments.
• Proven experience working on software development projects with cross-functional teams.
• Strong customer service, stakeholder management, and relationship-building skills.
• Experience in resource planning, operational coordination, and quality assurance practices.
• Strong verbal and written communication skills.
• Demonstrated leadership, conflict resolution, and negotiation abilities.
• Ability to manage multiple priorities and align teams with business and client expectations.
• Experience working with Support & Maintenance teams. (Nice to have).
• Familiarity with AI tools to improve operational efficiency and delivery workflows.
• Professional English proficiency.

You Will Be Accountable for the Following Responsibilities:

• Ensure teams have the necessary resources and support to deliver high-quality solutions consistently.
• Build and maintain strong client relationships while continuously improving customer satisfaction.
• Identify customer needs and oversee successful service delivery execution.
• Manage team budgets, delivery expectations, and operational priorities.
• Align teams with client goals, business requirements, and delivery objectives.
• Support team well-being, professional growth, workload balance, and overall team morale.
• Manage conflicts, provide feedback, and establish action plans to improve team performance.
• Address client concerns and inquiries, gather feedback, and drive continuous improvement initiatives.
• Ensure effective communication between clients, internal teams, and organizational stakeholders.
• Identify and support new business opportunities aligned with client needs and delivery capabilities.
• Manage expectations proactively and communicate risks or capacity limitations when necessary.
• Leverage AI tools to improve operational efficiency, synthesize information, generate delivery summaries, and streamline communication workflows.
• Promote continuous improvement initiatives across delivery processes and team operations.

• 3+ years of experience in Service Delivery or Project Management.
• Experience leading software development teams.
• Strong experience managing client relationships and delivery operations.
• Experience working with cross-functional teams in Agile environments.
• Professional English proficiency.

About Us

We Are Engineered Different.

At Applaudo, talented people design, build, and scale meaningful, AI-powered solutions that create real business impact. As an AI-native organization, we collaborate across design, development, cloud, data, and artificial intelligence to turn ideas into scalable products that transform how companies operate, make decisions, and grow.

We are building a high-performance culture grounded in five values: Empowering Excellence, Collaborative Teamwork, Unsolicited Respect, Consistent Transparency, and Efficient Communication. These define how we work, how we support one another, and how we hold ourselves accountable.

Applaudo is a place for people who want to learn fast, take ownership, and work alongside strong teams they are proud to belong to. Joining us means being part of an organization that is evolving intentionally, investing in modern ways of working, and leading AI-native transformation at scale.