Service Delivery Lead

Who we are:

SubSea Craft is a fast growing, privately-funded, UK-based innovative maritime technology company specialising in next-generation, high-performance watercraft and systems. We operate at the intersection of advanced engineering, cutting-edge design, and user-centric innovation, delivering safe, effective, and enabling solutions for both commercial and defence applications.

What we offer:

Annual Leave – Entitlement to 25 days of annual leave plus bank holidays

Wellbeing Day - An additional Wellbeing Day each year to focus on personal health and wellbeing.

Private Healthcare – Access to comprehensive private healthcare coverage to support your physical and mental wellbeing.

Life Assurance and Critical Illness Cover – Comprehensive protection including Life Assurance (4x salary) and Critical Illness Cover for added financial security.

Family Leave – Enhanced maternity and paternity pay

Christmas Leave – A Christmas shutdown is typically observed.

Professional Development – Commitment to ongoing learning and career growth, supported by training programmes and access to LinkedIn Learning.

Pension Contribution – pension scheme with the option to contribute via salary sacrifice

Flexible Working – Opportunities for flexible working arrangements to promote work–life balance.

Inclusive Culture – A professional environment that values diversity, innovation, and collaboration.

Role Overview:

The Service Delivery Lead will take responsibility for developing and delivering SubSea Craft’s in-service support capability, ensuring our products are supported effectively and reliably throughout their operational life.

This role spans support strategy, commercial support solution development, and oversight of operational service delivery as customer fleets enter service and scale. It is a senior leadership role within the Client Services Directorate, working closely with engineering, production, supply chain, and commercial teams.

While experience in defence Integrated Logistics Support (ILS) and Through Life Support (TLS) is highly valued, we are equally interested in candidates who have led in-service support for complex, high-value engineered assets in other demanding sectors.

Responsibilities will include:

Ownership and development of SubSea Craft’s Through Life Support (TLS) strategy, delivery model, and governance framework.

Leadership of ILS activities across product development and production, ensuring supportability, affordability, and availability are embedded in design and build decisions

Development of costed, contract-ready support solutions aligned to small fleet and export customer requirements

Acting as the primary interface with customers on support strategy, readiness, and sustainment matters

Supporting early operational service and fleet expansion, including maintenance, spares, upgrades, warranty and repairs, technical documentation, field service and technical support

Definition and oversight of SubSea Craft’s service centre model, including depot-level maintenance, repair, and overhaul activities

Coordination of internal stakeholders across engineering, production, supply chain, commercial and training functions

Management of specialist suppliers and partners involved in service delivery

Line management and leadership of the ILS / TLS team

Monitor service performance, drive continuous improvement, and incorporate in-service feedback into design and future bids

Lead pragmatic, execution-focused ILS activities appropriate to high-value platforms and small fleet operations, including:

Maintenance concept definition and levels of maintenance

Spares identification, provisioning, and stockholding strategies

Support equipment definition

Supportability inputs to design

Technical documentation and support data

Qualifications and Experience:

Experience leading in-service support or sustainment for complex, high-value engineered assets (defence, maritime, aerospace, rail, offshore energy, or similar asset-intensive sectors)

Strong practical understanding of asset lifecycle management, maintainability, reliability, and support cost drivers

Experience building or improving service delivery models, field service operations, warranty/MRO functions, or fleet support organisations

Ability to develop costed support solutions and contribute to commercial bids or long-term service agreements

Experience working cross-functionally with engineering and manufacturing teams to influence product supportability

Leadership experience within scaling, evolving, or transformation-stage organisations

Strong stakeholder engagement capability, including acting as a credible customer-facing representative

Experience with defence Integrated Logistics Support (ILS) or Through Life Support (TLS) frameworks