Service Delivery Engineer

Confidential

Makati, Metro Manila Hybrid permanent

Posted: January 30, 2026

Required Skills

Job Description

I. PURPOSE

The Onsite Services Group provides efficient on-location support, builds strong client relationships, and continuously improves services to ensure satisfaction and mutual success.

II. PURPOSE

Level 1 Telephony Support Engineer responsible for Customer Experience and Unified Communications, performing technical support tasks.

III. DUTIES AND RESPONSIBILITIES

Provide onsite technical support to ensure customer satisfaction.

Support customer deployments and technology projects.

Maintain accurate documentation of deployments and hand over to Support Group.

Troubleshoot advanced and complex applications and integrations.

Conduct knowledge transfer of delivered solutions to clients.

Provide timely progress reports on activities.

IV. QUALIFICATIONS

A. Minimum Education

A graduate of any 4-year IT related courses:

▪ BS in Electronics Engineering

▪ BS in Electronics and Communications Engineering

▪ BS in Information Technology

▪ BS in Computer Engineering

▪ BS in Computer Science

▪ BS in Information System

B. Minimum Experience/Training

Good understanding of basic routing and switch and voice over IP technologies is a plus.

Have a passion for customer satisfaction and can manage customer needs’ and expectation.

C. Competency

Results-oriented and self-starter

Analytical, team player and dynamic

Results-oriented and self-starter

Analytical, team player and dynamic

Effective communication skills

Demonstrates success as problem solver

Working knowledge in information security and data protection

V. WORKING CONDITIONS

Willing to be assigned on a shifting schedule onsite

Reports to Client’s site aligned with Client’s working schedule or as requested by Client.

Ensures availability in standby 24x7 for maintenance and incident support calls

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