Service Delivery Engineer

About the Role

We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now

means helping shape our vision, structures, and systems; playing a key-role as we launch into our

ambitious future. We're looking for a Service Delivery Engineer. to work on the NextGen connectivity platform across platforms. This is an outstanding opportunity to help build an ambitious future for our flagship product.

What You'll Do 

The role will involve deploying Quvia proprietary software for new deployments across Maritime BU, support vendor integrations, drydocks, support PoCs, and troubleshooting various issues faced during these activities by engaging with internal Quvia teams, 3rd party vendors, and customers ensuring projects are delivered on time and in accordance with defined technical standards.

The role will require global travel to perform installations and system deployments on board ships, often during drydock or at various international ports, ensuring all equipment and software are integrated and operational.

Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware.

Available on call as needed to support customer escalations or other major operational events, ensuring delivery of products and services in line with applicable SLAs. 

Writing and maintaining detailed documentation.

Responsible for accurately documenting and tracking hardware throughout the logistics management process, ensuring seamless inventory control and operational efficiency.

Work with 3rd party vendors

Receive hardware at staging

Writing and maintaining detailed documentation

What You'll Need

Ability and willingness to travel internationally on short notice to perform on-board system installations and maintenance, often in maritime environments.

Bachelor's degree in engineering or a related discipline with extensive experience

Strong experience in either implementation, configuration or troubleshooting in service provider or enterprise network

Efficient network understanding (LAN, TCP/IP, DNS, DHCP, NAT/PAT, static routing)

Knowledge on SDN-NFV and SD-WAN 

Working knowledge of hypervisors like VMware ESXi, VSphere, KVM etc.

Working experience of Cloud Computing Platforms like AWS, Azure, GCP

Working Knowledge of Routing & Switching and NexGen Firewall 

Hands on experience on x86 Servers, Blade Servers

Strong analytical, problem-solving, and conceptual skills

Strong troubleshooting skills and documentation capabilities

Ability to resolve technical issues by making decisions using sound business judgement

Solid understanding of the functional and operational practices necessary to operate in a highly available, highly secure, and highly regulated environment to meet business and compliance requirements

Foster and maintain working relationships with customers to ensure processes are optimised to support expected customer service levels.

Familiarity with Google Suite, Service-Now, and Jira would be of benefit.

What We’ll Offer

Competitive Salary

Generous paid time off policy

Performance-based bonus

Competitive health benefits that start on day one

Aviation, Maritime domain exposure, and business knowledge

Connectivity and content engineering and business knowledge

Opportunity to work in cross-functional teams.

Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.

Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company.