Service Coordinator (Rotational Coverage - Weekend Availability a Must)

Service Coordinator (Rotational Coverage)

Office-Based Role | Fixed 4-Week Rotating Roster | SCHADS Award | Penalty Rates Apply

About Sydney Health & Care Services

Sydney Health & Care Services (SHCS) delivers high-quality Home Care and community supports across NSW, with a focus on person-centred service delivery. Our work is guided by our core values of Compassion, Communication, Aspiration and Acceptance, ensuring participants receive respectful, reliable and responsive care. We are seeking a confident and organised Service Coordinator to provide operational coverage during early mornings, evenings and weekends, key service periods where strong coordination ensures continuity of care for both participants and frontline staff.

This role is ideal for someone who enjoys real-time coordination, problem solving and supporting teams in a fast-paced environment.

Important Availability Requirement

This position operates on a fixed and predictable 4-week rotating roster.

Applicants must be available to work all roster rotations listed below.

Training Requirement

Successful applicants must complete one week of training prior to commencing the roster:

Monday to Friday – 9:00am to 2:00pm

This training will cover SHCS systems, roster coordination processes, incident documentation and escalation pathways.

Rotating Roster (4-Week Cycle)

Week One
Thursday & Friday: 6:00am – 10:00am
Saturday: 6:00am – 2:00pm

Week Two
Thursday & Friday: 4:00pm – 10:00pm
Saturday: 2:00pm – 10:00pm

Week Three
Monday & Tuesday: 6:00am – 10:00am
Sunday: 6:00am – 2:00pm

Week Four
Monday & Tuesday: 6:00am – 10:00am
Sunday: 2:00pm – 10:00pm

Penalty rates apply in accordance with the SCHADS Award.

About the Role

As a Service Coordinator (Rotational Coverage) you will support continuity of services during critical service periods.

Responsibilities include:

Coordinating roster changes and managing short-notice call-ins

Arranging shift coverage within approved compatibility guidelines

Responding to low to moderate incidents and service concerns

Ensuring incidents are documented and escalated appropriately

Maintaining accurate participant and service documentation

Providing structured handover to senior staff following each shift

You will work independently within established policies and escalation pathways, with support from the broader coordination and management team.

What We’re Looking For

You may be a strong fit if you:

Have experience in Home Care, disability, aged care or community services

Can manage competing priorities calmly and professionally

Communicate clearly with workers, participants and internal teams

Are confident making roster decisions within operational guidelines

Understand compliance and incident escalation processes

Enjoy problem solving and supporting frontline workers

Essential Requirements

Certificate III in Individual Support or equivalent qualification

Minimum 2 years experience in the care or community services sector

NDIS Worker Screening Check

Current First Aid & CPR

Current Driver’s Licence and access to a vehicle

Why Join SHCS?

SCHADS Award employment with penalty rates

Structured rotating roster with predictable hours

Travel reimbursement where applicable

Access to Employee Assistance Program (EAP)

Supportive and values-driven team culture

Opportunities to progress into coordination or leadership roles

If you are reliable, solutions-focused and able to commit to the full roster rotation, we would love to hear from you.