Service Coordinator - Orlando

Join the ISS Team today!!!

ABOUT US : ISS Mechanical is a family owned and operated local mechanical contractor with the mindset that we are here to build futures together. We have been in business for 18+ years and have a strong client base in the area. Our strong culture of teamwork, honesty, and consistently delivering a high level of service to our clients is a top priority.

The position:

We’re seeking a highly organized and client-focused Service Coordinator to support our HVAC service team. This role serves as the primary point of contact for service requests and plays a key part in ensuring timely scheduling, efficient technician dispatching, and excellent client communication. Checkout the following details to see if they match with your career goals and desires.

Responsibilities of the Service Coordinator includes:

Act as the main point of contact for client service requests, ensuring timely responses and follow-ups.

Manage service calls, entering detailed information into the ERP system (Sampro)

Coordinate, schedule and manage preventative maintenance, service calls and approved repair work. 

Assign daily service calls and maintain ongoing communication with technicians throughout the day.

Build and maintain strong working relationships with technicians throughout the day.

Review completed work orders daily to verify accuracy, parts usage and completion status.

Desired Skills:

Strong communication skills (verbal and written.)

Microsoft Office experience (especially Outlook, Excel, Word.)

Ability to handle multiple things at once

Strong organizational skills

Work well in face-paced environment

2-4 years of service coordination, dispatching or administrative experience (required)

We offer:

Competitive pay

Medical, Dental and Vision Care

Short term & Long term disability insurance paid

401(k) Plan with Company Match

Paid Vacation