Service Coordinator – Home Care (Part-Time Rotational Role)

Sydney Health & Care Services (SHCS)
Office-Based | Fixed 4-Week Rotating Roster | SCHADS Award | Penalty Rates Apply

About SHCS

At Sydney Health & Care Services, we deliver person-centred Home Care supports grounded in our values of Compassion, Communication, Aspiration and Acceptance. We are seeking a confident and capable Service Coordinator to provide structured operational coverage across early mornings, evenings and weekends.

This role is ideal for someone who thrives in real-time coordination, can think clearly under pressure, and enjoys being the calm point of contact during critical service periods.

Important Availability Requirement

This role operates on a fixed 4-week rotating roster.

You must be available to work all rotations listed below.

Rotating Roster (4-Week Cycle)

Week One

Thursday & Friday: 6:00am – 10:00am
Saturday: 6:00am – 2:00pm

Week Two

Thursday & Friday: 4:00pm – 10:00pm
Saturday: 2:00pm – 10:00pm

Week Three

Monday & Tuesday: 6:00am – 10:00am
Sunday: 6:00am – 2:00pm

Week Four

Monday & Tuesday: 6:00am – 10:00am
Sunday: 2:00pm – 10:00pm

Penalty rates apply in accordance with the SCHADS Award.

About the Role

As a Service Coordinator (Rotational), you will:

Coordinate roster changes and manage short-notice call-ins

Arrange shift coverage within approved compatibility guidelines

Provide first-response support for low to moderate incidents

Ensure incidents are documented and escalated appropriately

Maintain accurate participant and service documentation

Provide structured handover to senior staff after each shift

You will work independently within defined policies and clear escalation pathways.

What We’re Looking For

You will be a strong fit if you:

Have experience in Home Care, disability, aged care or community services

Can manage competing priorities calmly and professionally

Communicate clearly in both verbal and written formats

Are confident making roster decisions within guidelines

Understand compliance and escalation boundaries

Essential Requirements

Certificate III in Individual Support or equivalent

Minimum 2 years industry experience

NDIS Worker Screening Check

First Aid & CPR

Current Driver’s Licence and Vehicle

Why Join SHCS?

✔ SCHADS Award employment with penalties and allowances
✔ Travel reimbursement (where applicable)
✔ Access to Employee Assistance Program (EAP)
✔ Supportive, values-led team culture
✔ Clear progression pathways into full-time coordination roles

If you are reliable, solutions-focused, and able to commit to the full rotation, we would love to hear from you.