Service Coordinator/Dispatcher

This position will ensure customer expectations and commitments are met through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.

• Coordinate and dispatch BMS service technicians for preventative maintenance, service calls, troubleshooting, and emergency requests
• Schedule recurring maintenance visits and manage customer service requests
• Serve as a primary point of contact for customers regarding scheduling, service updates, technician coordination, and work order status
• Proactively follow up with customers to ensure service expectations and commitments are met
• Prioritize and coordinate technician schedules based on customer needs, urgency, and resource availability
• Create and manage service calls, purchase orders, customer updates, and operational documentation within ERP/service management systems
• Support scheduling and coordination for service projects, small jobs, and quoted work as needed
• Coordinate with subcontractors, vendors, and internal teams to support service operations
• Assist with material procurement, vendor coordination, and service-related administrative support
• Prepare T&M and Service Contract invoicing and assist with billing-related activities
• Coordinate with Service Managers, Accounting, and Operations teams regarding contract documentation, approvals, billing, and customer requests
• Assist with collections support, invoice follow-up, and customer account coordination as needed
• Monitor technician timesheet submissions and follow up on missing or incorrect information
• Maintain accurate customer records, scheduling updates, and operational documentation
• Support monthly reporting, forecasting, and operational tracking processes
• Provide administrative and operational support to the Service and Operations teams as needed
• Deliver a high level of customer service while supporting multiple priorities and deadlines

Requirements:
• Associate degree in Business, Administration, Construction Management, or related field preferred
• 2+ years of experience in service coordination, dispatching, customer service, or operations support preferred
• Experience within HVAC, Building Automation Systems (BAS/BMS), mechanical contracting, construction, or related industries strongly preferred
• Strong organizational, multitasking, and time management skills
• Excellent written and verbal communication skills
• Ability to work independently, prioritize tasks, and adapt to changing business needs
• Proficiency with Microsoft Office and ERP/service management systems required
• Experience with Dynamics AX, D365, or similar ERP systems preferred

Benefits:
Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Voluntary Life Insurance

Short Term & Long Term Disability

Paid Vacation

Paid Sick Time

Paid Holidays

401K with Company match

Pre-Employment Requirements:
All offers of employment are contingent upon successful completion of applicable pre-employment screenings, which may include a background check and drug screening, conducted in accordance with applicable federal, state, and local laws. Positions where driving is an essential function will also require a satisfactory Motor Vehicle Record (MVR).

Work Authorization:
Candidates must be authorized to work in the United States.

Agency Submissions:
Albireo Energy does not accept unsolicited candidate submissions from third-party recruiting agencies. Candidate ownership will only be recognized when submitted under an active, authorized agreement and through our official Applicant Tracking System. Submissions received without a prior agreement will be considered the property of Albireo Energy.

Albireo Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.