Service Coordinator, Complex Continuing Care & Rehabilitation

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: non union    

Replacement or New: New

Number of Vacancies: 1

Site: Toronto Rehabilitation Institute – E.W. Bickle Centre

Department:  Complex Continuing Care & Rehabilitation

Reports to: Clinical Director

Work Model: On-Site

Wage Range: $46.85 - $58.56 per hour (to commensurate with experience and consistent with UHN Compensation Policy)

Hours: 37.5 hr/week

Shifts: Monday-Friday (weekdays only), 8:00-4:00 or 9:00-5:00pm

Status: Permanent Full Time

Job Closing Date: February 13, 2026

As an integral member of the Inpatient team, the Service Coordinator role is responsible for planning, organizing, directing, coordinating, and evaluating activities related to patient admission and discharge within the Program. The primary responsibilities include but are not limited to reviewing and triaging all program referrals, including redirecting referrals to internal and external providers. Conducting patient admission intakes; communicate effectively with referral sources, demonstrate flexibility in dealing with competing priorities and deadlines; performing utilization review activities to facilitate and streamline patient admission, discharge and flow; developing and monitoring quality indicators related to admission and discharge planning; implementing and coordinating a patient-centered care plan with patients, family members, significant others, and the interprofessional team; providing leadership within established community networks that serve to optimize overall health system flow, including the GTA Rehab Network; liaising and establishing contact with members of the interprofessional team and appropriate community agencies to obtain, provide or exchange information relating to patients’ psycho-social functioning and health care in the past, present and future; acting as a clinical resource for the inter-professional teams by providing information based on clinical knowledge and theory/practice related to clients with complex health care needs; establishing and maintaining a systematic review and assessment of departmental capacity; rendering services for the immediate benefit of the hospital and the community; compliance with and commitment to patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients, participating in relevant research activities, program development and quality improvement projects, data collection for ministry reporting as required.

• Bachelor’s degree with a clinical background i.e., health related field

• Member in good standing of the respective college (as applicable)

• Minimum of 3 years experience in a patient care environment (rehab environment preferred)

• Experience in an inpatient environment preferred

• Experience in the field of complex continuing care and rehabilitation an asset

• Proven abilities in project planning, implementation and evaluation required

• Excellent computer skills required (Word, MS Outlook and Excel required, Access preferred)

• Excellent interpersonal skills

• Knowledge of standards of practice and applicable health care legislation

• Experience working with inter-professional teams required

• Self directed individual with the ability to work both independently and in a group setting

• Demonstrated leadership abilities and experience required

• Excellent decision making skills required

• Excellent verbal and written communication skills required

• Excellent organizational and time management skills required

• Successful completion of Basic Life Support (C level) Heart Saver plus (Canada)

Why join UHN? 

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. 

• Competitive offer packages 
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment 
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.  

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.