Service Consultant - ORSIM

Role overview:

Consultants assist in the support of production application software. This includes assisting with troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications, and ensuring appropriate documentation is generated for software code wherever necessary for OLR.

Essential Duties and Responsibilities: 

Communicate with clients by providing on-call support as needed, during business and non-business hours

Support and troubleshoot production client environments 

Take ownership of or assist with the logging, reporting, and resolution of application issues 

Ensure development standards are met in all coding practices 

Assist in maintaining the OLR software development environment

Build and test application enhancements and modifications

Assist project teams in defining software functionality

Ensures adherence to OLR and customers' quality standards, policies, processes, and procedures. 

Document or maintain general retail, Oracle Retail, and/or OLR-specific practices and standards

Assist in the mentoring and coaching of more junior members of the team

Act as a stand-in for the Service Delivery Manager when required

Document knowledge articles for internal cross-training

Document and publish knowledge articles for the client to assist with their first-line resolution

Additional duties as assigned

            Essential skills:

    In-depth understanding of SIM / SIOCS

    Knowing other Oracle Retail applications (at least 2 of  RMS    RIB and ReIM) is an added advantage.

    Should have an understanding of SIM functionalities and how to package, deploy Java-related changes w.r.t to the SIM application.

    Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills

    Demonstrated sense of urgency and willingness to provide exceptional customer service

    High degree of initiative, accuracy, efficiency, and attention to detail

    Ability to juggle multiple priorities while maintaining a positive attitude under stressful circumstances

    Ability to maintain confidentiality when dealing with proprietary information

    Strong ability to proactively identify and resolve issues

    Good time management skills

    Ability to be flexible and adapt to change in a complex global organization

Technical skills needed

Java, ADF, J2EE, PL/SQL. Shell scripting is a plus.

Education/Experience:

Bachelor's degree in Business, Computer Science, or related field, or 3+ years of relevant experience

3+ years of Oracle Retail-related experience required industry

3+ years development and/or systems integration experience preferred

Oracle Retail implementation experience, ideally for multiple implementations; previous consulting experience preferred

Demonstrated experience overseeing and advocating quality management systems, methodologies, and collateral preferred