Service Consultant - Oracle retail (RIB)

About Us 

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store and omnichannel solutions. We work across the Oracle Retail suite, delivering modernisation and cloud transformation programmes for leading retailers. 

OLR India is the largest OLR delivery centre and a core pillar of OLR’s global operations. Based in Bangalore, India recently relocated to a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions. Our teams work closely with teams in Europe, North America and Latin America to provide end-to-end Oracle Retail systems integration, application support, and continuous optimisation for global retail operations.  

Our Bangalore-based professionals are deeply involved in large-scale Oracle Retail implementations, cloud migrations, system upgrades, and omnichannel transformation programs, helping global retailers scale, modernise and remain future-ready in a rapidly evolving retail landscape. 

The Role 

We’re looking for a dynamic Service Consultant - Oracle retail (RIB) for Application Maintenance and Support of on prem and cloud based environments.

In this role, you’ll:

Collaborate with clients and internal team to deliver transformative Oracle Retail solutions.

Communicate with clients by providing on-call support as needed, during business and non-business hours

Support and troubleshoot production client environments (Cloud and on Prem env) 

Take ownership of or assist with the logging, reporting, and resolution of application issues in Jira.

Ensure development standards are met in all coding practices 

Build and test application enhancements and modifications

Ensures adherence to OLR and customers quality standards, policies, processes and procedures. 

Individual contributor and collaboration with team members.

Assist in the mentoring and coaching of more junior members of the team

Document knowledge articles for internal cross-training

Additional duties as assigned

Experience & Qualifications:

Bachelor’s degree in Computer Science or Information Science.

2 to 4 yearsof experience in Oracle Retail, systems integration, consulting, or managed services.

Essential experience with Oracle Retail modules, specifically the Retail Integration Bus (RIB) or Oracle Integration Cloud (OIC) in cloud environments. Familiarity with additional modules is a plus.

Experience in a production environment is required, including the management of incidents, problems, and change requests.

The candidate must have strong SQL and PL/SQL skills and the ability to debug packages, functions, and procedures. Basic UNIX/Linux command skills are necessary, and shell scripting capabilities are an added advantage.

Strong problem-solving abilities, excellent client-facing communication, effective teamwork, and adaptability are essential qualities for this role.

Why join OLR?  

Make a global impact by contributing to retail transformation projects across regions.  

Collaborate with international teams across UK, Portugal, US, Canada, Mexico, India.  

Grow your career through structured training, professional development, and career progression opportunities.   

Join a certified Great Place to Work with a culture that values collaboration, innovation, and community. 

Benefits you’ll enjoy: 

At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes: 

Comprehensive health coverage with medical insurance for you and family 

Life & personal accident insurance  

Generous parental benefits: maternity and paternity leave 

Retirement benefits  

Tax-saving benefits  

Flexible vacation policy 

Learning & development opportunity   

Own your laptop program 

Employee referral rewards for bringing great talent into OLR