Service Consultant - Oracle Retail (ORMS)

About Us 

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store and omnichannel solutions. We work across the Oracle Retail suite, delivering modernisation and cloud transformation programmes for leading retailers. 

OLR India is the largest OLR delivery centre and a core pillar of OLR’s global operations. Based in Bangalore, India recently relocated to a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions. Our teams work closely with teams in Europe, North America and Latin America to provide end-to-end Oracle Retail systems integration, application support, and continuous optimisation for global retail operations.  

Our Bangalore-based professionals are deeply involved in large-scale Oracle Retail implementations, cloud migrations, system upgrades, and omnichannel transformation programs, helping global retailers scale, modernise and remain future-ready in a rapidly evolving retail landscape. 

The Role 

Service Consultant - Oracle Retail Merchandising System (ORMS) assist in the support of production application software. This includes assisting with troubleshooting issues, customizing existing software code, writing new software code, testing and debugging modifications, and ensuring appropriate documentation is generated for software code wherever necessary for OLR.

In this role, you’ll:

Frequently analyze and define client data conversion, interface, report, bolt-on and application enhancement requirements within the technical framework of OLR projects and Oracle Retail products.

Frequently develop code to a high standard of quality to support functional and technical requirements derived from OLR project teams globally

Write or contribute to technical specifications based on functional requirements (or other documents) to satisfy the identified enhancement or development work.

Create and execute Unit Test Plans for your own and another team member (s) deliverables to capture and demonstrate the successful and high-quality development of technical deliverables which satisfy their specified requirements.

Work in accordance with the defect and issue tracking procedures and systems which may be used to assign tasks, track progress, review quality and support the SDLC of the client, OLR or project.

Create and contribute to Release Notes, package deliverables and coordinate with team lead or project team members to perform releases.

Assist with work estimation and preliminary requirement analysis

Work within a team structure in accordance with established deliverable dates, in conjunction with onsite/nearshore/offshore team constructions, reporting to assigned Team Lead(s), Development Leads and/or onsite leads and project managers.

Frequently attend and contribute to regular project team meetings involving local and remote team members (which may be outside normal office hours) to provide progress updates, discuss issues or challenges, with the objective to ensure the successful outcomes of project assignments.

Infrequently travel to global destinations to work in a development consultant capacity on-site at a client or at another OLR office alongside OLR and client projects teams

Additional duties as assigned

Experience & Qualifications:

Bachelor’s degree in computer science, or related field.

3+ years of development and/or systems integration experience preferred and 3+ years in the Retail industry or an associated Retail IT field preferred

Previous consulting experience

Strong knowledge of Oracle PL/SQL

Good knowledge of Pro*C, Unix Shell Script

Good to have technical knowledge of “Forms, Reports, BIP & OBIEE”

Working knowledge of RMS with familiarity in RPM (added advantage).

Working knowledge of ReSA and RIB.

Strong problem-solving, client-facing communication, teamwork, and adaptability.

When you join us, you’ll:

Make a global impact by contributing to retail transformation projects across regions.  

Collaborate with international teams across UK, Portugal, US, Canada, Mexico, India.  

Grow your career through structured training, professional development, and career progression opportunities.   

Join a certified Great Place to Work with a culture that values collaboration, innovation, and community. 

Benefits You’ll Enjoy:

At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes: 

Comprehensive health coverage with medical insurance for you and family 

Life & personal accident insurance  

Generous parental benefits: maternity and paternity leave 

Retirement benefits  

Tax-saving benefits  

Flexible vacation policy 

Learning & development opportunity   

Own your laptop program 

Employee referral rewards for bringing great talent into OLR