Service Consultant - Oracle Retail Merchandising & iHub Cloud Service

Service Consultant - Oracle Retail Merchandising & iHub Cloud Service

                              Bangalore, India I Application Management Services (AMS) I Full time

About Us

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store and omnichannel solutions. We work across the Oracle Retail suite, delivering modernisation and cloud transformation programmes for leading retailers.

OLR India is the largest OLR delivery centre and a core pillar of OLR’s global operations. Based in Bangalore, India recently relocated to a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions. Our teams work closely with teams in Europe, North America and Latin America to provide end-to-end Oracle Retail systems integration, application support, and continuous optimisation for global retail operations.

Our Bangalore-based professionals are deeply involved in large-scale Oracle Retail implementations, cloud migrations, system upgrades, and omnichannel transformation programs, helping global retailers scale, modernise and remain future-ready in a rapidly evolving retail landscape.

The Role

We are looking for a highly skilled Service Consultant - Oracle Retail Merchandising & iHub Cloud Service to join our dynamic Level 2/Level 3 support team. This position is ideal for someone with experience in managing and troubleshooting systems and providing efficient support to end-users. As a Service Consultant - Oracle Retail Merchandising & iHub Application, you will be responsible for diagnosing/analysis and resolving complex system issues, ensuring system uptime, and contributing to the overall optimization of retail operations. 

In this role, you’ll:

Troubleshoot Oracle Retail Merchandising & iHub Cloud Service Issues: Provide technical support for Oracle Retail Merchandising & iHub Cloud Service (both Level 2 and Level 3) to resolve system issues related to transactions, integration with backend systems, or hardware malfunctions. 

Incident Management: Handle escalated technical incidents (Level 2/Level 3) related to the Oracle Retail Merchandising & iHub Cloud Service systems, ensuring timely resolution while maintaining service level agreements (SLAs). 

Root Cause Analysis: Identify and diagnose the root causes of issues impacting Merch operations, providing solutions that prevent recurrence. 

Collaboration: Work closely with internal teams (network, infrastructure, development) to ensure seamless Oracle Retail Merchandising & iHub system operations. 

Support Documentation: Maintain detailed records of troubleshooting efforts, issue resolutions, and changes made to the system. 

Experience & Qualifications:

Education: Bachelor’s degree in computer science, Business, or related field.

Experience: 2 to 4 years of hands-on experience in providing technical support for Oracle Retail systems.

Technical Skills: Candidate should have strong Oracle SQL, PL/SQL, Java, frameworks like Spring and Hibernate

Soft Skills: Strong problem-solving, client-facing communication, teamwork, and adaptability.

Optional Bonus: Certifications in Oracle Retail, knowledge of ISO27001 environments, or experience across global projects.

Why join OLR?

Make a global impact by contributing to retail transformation projects across regions.

Collaborate with international teams across UK, Portugal, US, Canada, Mexico, India.

Grow your career through structured training, professional development, and career progression opportunities.

Join a certified Great Place to Work with a culture that values collaboration, innovation, and community.

Benefits at a glance:

At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes:

Comprehensive health coverage with medical insurance for you and family

Life & personal accident insurance

Generous parental benefits: maternity and paternity leave

Retirement benefits

Tax-saving benefits

Flexible vacation policy

Learning & development

Own your laptop program

Employee referral rewards for bringing great talent into OLR