Service Consultant IT

Job Title

Service Consultant IT

Job Description

Are you ready to shape the future of IT services and help our customers achieve operational excellence? Then apply now and join Vanderlande as a Service Consultant IT, where you will design impactful, high-quality IT service solutions for global e-commerce and logistics leaders.
 

What will you be doing?
 

As a Service Consultant IT, you are part of our IT & Remote Services organization and play a key role in designing tailored intralogistics IT service solutions for our customers. You will lead the entire IT offer process and advise customers on how to best leverage our IT services to reach their business goals.

You identify with the following responsibilities:

• You lead the full IT quotation process: from requirements analysis to preparing and coordinating high-quality IT service proposals in close collaboration with commercial stakeholders within the Warehousing domain.
• You take ownership of the solution quality, including the calculated service efforts and technical feasibility.
• You manage customer expectations and guide them toward acceptance of the proposed IT service solution.
• You independently resolve complex inquiries and questions from customers and internal stakeholders.
• You handle multiple service requests simultaneously while keeping a clear overview and prioritizing effectively.
• You advise customers proactively on the optimal use of IT service products, based on their requirements and operational goals.
• You build and maintain strong customer relationships to understand their IT needs and support them in achieving their business objectives.
• You conduct thorough needs assessments to identify customer requirements and improvement opportunities in their operations.
• Together with subject-matter experts, you develop tailored IT solutions that align with customer needs and contribute to long-term business success.
• You take responsibility for IT life-cycle planning of IT services and components, designing solutions that ensure system availability and customer satisfaction.
 

What are we looking for in you?

• A completed degree in Computer Science, Intralogistics, Mechanical Engineering, Electrical Engineering, Industrial Engineering, or another relevant technical field.
• Several years of professional experience in an intralogistics environment, e.g., IT logistics management, intralogistics, or automated systems.
• Strong English communication skills. German is a plus.
• Willingness to travel up to approx. 30% due to international project activities.
• A confident, communicative, and persuasive personality with strong analytical skills, quick perception, and a highly proactive, results-driven mindset.
 

What do we offer?
 

As one of the industry leaders in tailor-made automated solutions, Vanderlande designs innovative and sustainable processes and systems built around each customer’s unique needs. With more than 9,000 employees worldwide—including over 1,000 in Germany—we support more than 600 airports, parcel service providers such as DHL, UPS, and FedEx, and global e-commerce giants like Zalando.
 

We offer an informal, international, and professional working environment with great opportunities for personal development. At our profitable and growing company, you can focus on achieving your goals and shaping your future.

This position offers a competitive salary range of €5400 to €6100 gross per month (excluding 8% holiday allowance), depending on your knowledge and experience. Through exceeding performance expectations, you even have the possibility to grow outside this scale.
 

On top of your fixed salary you will receive the following secondary benefits:
 

•    40 vacation days (20 statutory days and a flexible budget worth 20 days).
•    Flexible working hours.
•    A hybrid workplace (40% working from home and 60% in the office).
•    A Health & Wellbeing budget worth €300,- per calendar year.
•    Commuting allowance, including full reimbursement of travel by public transport.
•    Working from home allowance.
•    Collective pension scheme and discount on additional health insurance.
•    A state of the art green campus with:

•  On-site company health centres with a gym, physiotherapists and occupational therapists.
• Company restaurants to your personal preferences.
• Excellent public transport connections.
• Vanderlande Academy and training facilities to boost your skills.
 

Ready to make a difference?
Then apply now and join us as our next Service Consultant IT! For more information, feel free to contact our Recruiter Anissa Bejaoui.
 

Diversity & Inclusion 
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.