Service Center Representative

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Position Summary: 

Under the direction of the immediate supervisor, responds to the community requests for information by providing detailed explanations concerning processes, policies and procedures related to academic, administrative and support staff. Performs duties related to a variety of transactions, including but not limited to benefits, payroll, and records. Maintains files and records and resolves related problems.

Major Duties and Responsibilities: 

• Performs electronic transactions and advises staff and administrators concerning procedures and access to electronic information. Provides general and detailed information concerning University processes and policies.

• Processes documents related to benefits, pension, payroll, records and compensation. Assesses client needs and determines the appropriate transaction to be processed according to established guidelines. Prepares acknowledgement and confirmation letters.

• Maintains and updates records and files. Sorts, codes, enters and verifies information. Ensures the accuracy and completeness of information. Investigates and follows up on discrepancies. Consults appropriate documentation or resource persons in order to obtain and provide information. Resolves problems. Refers complex problems to resource persons.

• Explains and demonstrates the use of computerized information systems such as an automated employee record changes system. Provides assistance in completing various forms.

• Initiates others in unit activities. Follows up as appropriate.

• Receives and follows up on matters related to various transactions. Processes requests for confirmations and letters of attestation.

• Prepares documents such as lists and reports.

• Uses standard office equipment such as computer and phone system.

The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks, which may be performed by an employee whose position has been matched to this generic job description.

Other Qualifying Skills and/or Abilities: 

• Must be service oriented and client-focused.

• Demonstrated organizational skills and ability to multi-task.

• Ability to prioritize and meet deadlines. Demonstrated ability to clearly transmit and receive information.

• Knowledge of Human Resources payroll processes and procedures.

• Demonstrated ability to work in a PC environment using word-processing, spreadsheets and Workday.

• English, spoken and written. French, spoken and read.

• Knowledge of French and English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #2 on a scale of 0-4.

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 2 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Minimum Education and Experience:

DEP 5 Years Related Experience /

Annual Salary:

(MPEX Grade 01) $53,280.00 - $59,200.00 - $68,080.00

Job Profile:

MPEX-HRMEX - Human Resources Generalist - Para-Professional (MUNACA excluded)

Hours per Week:

33.75 (Full time)

Supervisor:

SSU Manager

Position End Date (If applicable):

Deadline to Apply:

2026-02-16

McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, [email protected].