Service Business Manager

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement.

With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

This role will manage the service business relationship with Ford franchise dealerships to drive parts sales through the workshops, and implement effective marketing plans to maximise workshop traffic and parts upsell.

Using your passion, technical skills and knowledge, the Regional Business Manager will:

• Build strong relationships with Dealer partners to guide actions to ensure achievement of region objectives
• Provide an integrated and complementary approach to develop service workshops with the aim to deliver growth in service retention and parts sales
• Ensure dealer engagement in Ford’s Service Retention Reward Programme including customer satisfaction, fix it right first time, video check, CRM programmes including customer connectivity and many other programmes
• Collaborate with Commercial Vehicle counterparts on Field Service Actions and lead time management
• Work with dealer partners to grow accessories and tyre programme performance 
• Identify barriers to engagement, propose solutions and engage all zone dealers effectively  
• Plan strategic visits to zone Dealers to drive engagement and achieve objectives
• Innovate and explore additional opportunities within the role’s scope

We are looking for a Regional Business Manager with experience in a Dealer/Aftersales role (desirable) such as a Service Manager, Assistant Service Manager or Service Advisor.

Our ideal candidate has excellent communication skills (both verbal and written) and:

• A strong understanding of Dealer Aftersales operations
• Numerical and analytical capabilities
• Computer literate, in particular MS Office
• Strong drive for results
• Proficient in time management and organisation
• Knowledge of the Ford brand (advantageous)
• Has a commitment to and passion for the brand

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• up to £37,500 per year (depending on experience)
• 25 days annual leave, plus bank holidays
• Company contributory pension plan
• cash back health care scheme
• life assurance
• car salary exchange scheme

Working pattern and location

• 40 hours per week
• Monday – Friday
• Hybrid working
• Location: Dunton, Essex / Hybrid (1-2 days a week in office)
• Permanent contract
• Travel – occasional dealer visits

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

The MSX Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSX Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

The MSX Vision

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.