Service Backoffice Specialist

We are looking for a highly organized and detail‑oriented professional to join our Backoffice team in Alcobendas (Madrid).

In this role, you will play a key part in the Service Order‑to‑Cash process—supporting our service sales and technical teams, ensuring accurate and timely order handling, and collaborating with multiple functions to deliver a smooth end‑to‑end customer experience.

Responsibilities / Tasks

• Prepare and follow up quotations and order confirmations, ensuring accuracy

• Process and monitor customer orders, returns and credit notes in SAP, ensuring correct prices and conditions and timely execution throughout the order‑to‑cash cycle.

• Coordinate internally with service sales, logistics, procurement, finance and technical service

• Support delivery, shipping and invoicing activities and help resolve exceptions, interacting with customers and suppliers when needed.

• Maintain high‑quality master data in SAP (customers/materials/pricing), identifying and correcting inconsistencies that may impact service levels or day‑to‑day operations.

• Identify process gaps and contribute ideas to improve efficiency and customer satisfaction.

Your Profile / Qualifications

• 5+ years of experience in backoffice, customer service or order management roles

• Experience in an industrial or engineering environment (strong advantage)

• Solid hands‑on experience with SAP (quotations, order processing, deliveries, returns, billing)

• Fluent Spanish and English (written and spoken). Another European language is a strong asset.

• Familiarity with logistics and invoicing processes

• Strong attention to detail and data accuracy (customer, material, pricing master data)

• Able to work under pressure and manage multiple tasks at once

• Strong organizational and time‑management capabilities

• Professional communication skills with customers, suppliers and internal stakeholders

• Customer‑focused, service‑oriented mindset

• Result‑driven with a continuous improvement mindset

We offer

• Attractive compensation package with flexible remuneration options (e.g. restaurant tickets, nursery)

• Private health insurance plan

• Employee Assistance Program

• Flexible working hours and the option for remote work (two days per week)

• 23 days of vacation per year

• Great work environment as part of a collaborative team

• Internal training and career development opportunities at national and international level

• Join a company recognized as a "Top Employer 2025."

Did we spark your interest?
Then please click apply above to access our guided application process.