Service Analyst - Xstore POS (Level 1)

Service Analyst - Xstore POS (Level 1)

                                                            AMS - Bangalore, KARNATAKA (Hybrid)

About Us

OLR is a specialist Oracle Retail systems integrator, trusted by leading retailers to deliver end-to-end merchandising, store, and omnichannel solutions. We work across the Oracle Retail suite, delivering modernisation and cloud transformation programmes for leading retailers.  

OLR India is the largest OLR delivery centre and a core pillar of OLR’s global operations. Based in Bangalore, India, and recently relocated to a new office at The Hive Workspaces, Prestige Tech Platina, the India team plays a critical role in delivering Oracle Retail implementations, upgrades, and 24/7 global support across all OLR regions. Our teams work closely with teams in Europe, North America, and Latin America to provide end-to-end Oracle Retail systems integration, application support, and continuous optimisation for global retail operations.   

Our Bangalore-based professionals are deeply involved in large-scale Oracle Retail implementations, cloud migrations, system upgrades, and omnichannel transformation programs, helping global retailers scale, modernise, and remain future-ready in a rapidly evolving retail landscape.  

The Role  

We are looking for a highly skilled Service Analyst - Xstore POS to join our dynamic L1 support team. This position is ideal for professionals with deep expertise in the area of Stores to help deliver & support successful store-level solutions for clients. They will provide expertise in industry and process areas for the Oracle Retail suite and store products.

 
In this role, you’ll:  

 Assist in the definition of project objectives, scope, organization, timelines, and overall approach

Assist in the definition of system configuration requirements, identify gaps, and recommend system modifications and process changes to optimally satisfy store operations requirements using the Oracle Retail store solutions; leverage the applications for optimized performance and ability to quickly deliver mission-critical data to Stores when it's needed. Oversee the documentation of functional requirements for modifications and support the design process for the client.

Consider implementation and integration alternatives as relevant

Maintain detailed knowledge of the functional capabilities and integration points of the Oracle Retail store solutions.

Maintain an in-depth understanding of a subset of the following retail concepts: merchandising, inventory management, warehouse management, store operations, planning/forecasting, replenishment, and pricing.

Participate in workshop sessions for clients to address the store operations process requirements with Oracle Retail functionality.

Required Skills:   

Technical Expertise: Knowledge of Xstore POS application and basic hardware troubleshooting.  

Java & Frameworks: Good knowledge of Java/J2EE and frameworks like Spring and Hibernate.  

Database Skills: Basic knowledge of Oracle DB.

Problem-Solving: Excellent problem-solving skills with the ability to analyze complex technical issues and develop effective solutions.  

Communication Skills: Strong verbal and written communication skills, with the ability to communicate technical issues to non-technical users.  

Tools & Platforms: Experience with ticketing systems (JIRA), remote desktop tools, and system monitoring tools.  

Experience in 24*7 functional support and ticket handling.

Should be ready to work in rotational shifts (Lucrative Allowance + Cab facility).

Experience & Qualifications:  

Ideally, with 1-2 years of hands-on experience in providing technical support for Xstore POS systems or similar retail systems.  

Bachelor's degree in Business, Computer Science, or related field 

  Why join OLR?   

Make a global impact by contributing to retail transformation projects across regions.   

Collaborate with international teams across the UK, Portugal, the US, Canada, Mexico, and India.   

Grow your career through structured training, professional development, and career progression opportunities.    

Join a certified Great Place to Work with a culture that values collaboration, innovation, and community.  

  Benefits you’ll enjoy:  

At OLR, we believe in supporting our people both professionally and personally. Our comprehensive benefits package includes:  

Comprehensive health coverage with medical insurance for you and your family  

Life & personal accident insurance   

Generous parental benefits: maternity and paternity leave  

Retirement benefits   

Tax-saving benefits   

Flexible vacation policy  

Learning & development opportunity    

Own your laptop program  

Employee referral rewards for bringing great talent into OLR