Service Advisor - Maternity Cover
Confidential
Posted: May 11, 2026
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Quick Summary
Service Advisor with maternity leave experience required. Key responsibilities: Provide excellent customer service, manage sales and customer relationships, and support team members. Must be able to work in a fast-paced retail environment with a focus on customer satisfaction.
Required Skills
Job Description
Hartwell Hereford are seeking a temporary full time Service Advisor to cover a period of maternity leave working as part of our team where we represent Omoda/Jaecoo and BYD.
Are you a successful Service Advisor or Automotive Service Sales Representative looking to take the next steps in your career? Are you
looking for the next steps in your career with a forward-thinking franchise dealer group? If the answer is YES, Hartwell want to hear from you.
Hartwell are a leading retail motor group in the UK and has been trading successfully for more than 100 years. Operating across 11 locations across the country.
Key responsibilities of the Service Advisor:·
Deal with any customer enquiries over the phone and face to face
Ordering, booking out parts, invoicing and taking payment
Checking in parts deliveries
Assisting with parts stock check
Liaising with the workshop, service advisors and customers
Ensuring prices are entered onto VHC within required time
Contact customers offering special promotions that are available from time to time
Pick parts and check for damage or shortages
Pre-pick parts for those jobs pre-booked into Workshop.
The ideal Service Advisor:
Retail / administration / reception experience.
Good telephone manner.
Excellent customer service skills.
Previous recent experience as a Parts Advisor in a Franchised Automotive dealership or Parts Factor operation preferable.
Full, valid and clean UK driving license.
Candidates must have the ability to communicate at all levels.
Full training will be provided.
Rewards & Benefits
22 days annual holiday (pro rata)
Workplace pension scheme
Staff discounts
Career opportunities
On site parking
Free parking
Company events
Health and wellbeing
Employee Benefit portal