Service Advisor (Entry Level)

Junior Service Advisor

Are you a customer service pro with a passion for cars? Join the team at Graham Auto Repair! As a Junior Service Advisor, you aren’t just answering phones; you are the vital link between our customers and our technicians. This role is designed for growth; we provide the mentorship and training to help you become a top-tier Service Advisor.

Compensation & Benefits

Salary Range: $17.50– $24.00 per hour

Our Comprehensive Benefits Package Includes:

Health & Wellness: Medical, Dental, Vision, Life Insurance, HSA, and EAP.

Retirement: 401(k) with company matching.

Paid Time Off: Accrued PTO and paid holidays.

Professional Growth: We pay for ASE testing and provide 40 hours of annual paid training.

What You’ll Be Doing: Core Responsibilities

You will support our senior advisors in delivering an exceptional Graham Auto experience.

Customer Communication & Sales

Act as the primary liaison between customers and technicians.

Manage high-volume communication: Answer phones (3 rings or less), texts, chats, and emails.

Follow a set Process to create repair orders and present estimates.

Explain Courtesy Vehicle Health Inspections and technician recommendations to customers with clarity and empathy.

Workflow & Parts Management

Accurately enter all vehicle data and walk-around inspections into Tekmetric.

Order parts timely, track deliveries, and process core returns/invoices.

Coordinate with the Shop Manager on warranty claims and sublet services.

Ensure the shop and customer waiting areas remain clean, professional, and presentable.

Growth & Support

Attend weekly team meetings and commit to ongoing professional development.

Driving the customer shuttle.

Assist with emergencies, such as picking up parts.

 Requirements & Qualifications

Experience: 1+ year of prior customer service experience required. Previous automotive experience is a plus!

Skills: Above-average computer skills and superior attention to detail.

Communication: Must be able to manage customer concerns using "The 3 C’s" (Condition, Cause, Correction) with professionalism.

Licensing: Valid driver’s license and ability to travel as needed.

Certifications: Commitment to obtaining ASE G1 and C1 certifications

Flexibility to work at our Graham, WA, or Yelm, WA location when needed.

Physical Demands & Working Conditions

Stationary Work: Position requires being stationary approx. 50% of the time, operating computers and office machinery.

Activity: Frequent verbal/electronic communication; occasional stair climbing and lifting of items up to 20 lbs.

Environment: Primarily indoors, with occasional exposure to shop noise and outdoor weather during vehicle walk-arounds or shuttle driving.

Hiring Process & Compliance Disclosures

Washington Fair Chance Act: In accordance with state law, we do not conduct background checks or Motor Vehicle Record (MVR) reviews until after a conditional offer of employment is extended.

Insurability Requirement: Because this role involves driving customer vehicles and the shop shuttle, final employment is contingent upon being deemed "insurable" by our commercial insurance carrier based on your driving record.

MVR Review: If a conditional offer is made, we will review your MVR. If any concerns arise, you will be given five business days to provide context or corrections before a final hiring decision is made.

Graham Auto Repair is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability to apply for this position or during the interview process, please contact us at: [email protected]

Ready to accelerate your career? Apply today!