Service Advisor - Collegeville, PA

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION SUMMARY

At Konecranes, we believe great customer experiences start with empowered, accountable sales professionals. As a Service Advisor, you will play a critical role in driving revenue growth, supporting field operations, and delivering solutions that keep our customers’ operations running safely and efficiently. We invest in our people with a competitive base salary plus an uncapped commission structure, giving high performers the opportunity to directly control their earning potential. Your results drive your rewards. As a global leader in material handling solutions, Konecranes is committed to developing ambitious, driven professionals who want more than just a role — they want a long-term career path. If you are motivated, competitive, customer-focused, and ready to take the next step in a rewarding inside sales career, build your future with Konecranes. Your future and growth starts here.

RESPONSIBILITIES:

· Contacting customers within 24 hours of inspections and service visits to review findings/perform service reviews to help meet assigned sales targets.

· Activities assigned to this role include estimating, completing, and following up on customer offerings.

· Developing competency and leveraging processes and tools provided for this role to maximize sales growth.

· Engaging in various sales activities while primarily focusing on opportunities created during inspections/maintenance, site visits, or other sales leads generated by field operatives.

· Developing relationships with customers, field technicians, branch personnel, and local sales team to foster customer growth.

· Performing service reviews and providing consultative services within the targeted time frame established. Use of the approved online media is required (Microsoft Teams/Bookings).

· Assisting with and preparing price estimates for service work using established worksheets, guidelines, and input from the service department.

· Preparing and maintaining sales case information in the CRM software ensuring they are in the appropriate stage of the sales funnel.

· Conduct frequent and regular follow-ups for all open sales cases.

· Maintaining the sales funnel according to the established KPI's (Key Performance Indicators) for funnel quality reporting.

· Qualifying all new prospects for credit worthiness. Check D&B ratings and obtain credit applications, tax-exempt certificates and W9’s if appropriate.

· Maintaining customer and contact information in the CRM software, as required.

· Perform other duties as assigned.

REQUIRED SKILLS & COMPETENCIES:

· Strong written and verbal communication skills are essential

· Solid proficiency in standard PC applications and CRM systems.

EDUCATION & EXPERIENCE:

· Bachelor’s degree or associate degree preferred however, prior equivalent experience and training will be considered in lieu of formal degree.

· Minimum of two (2) years of experience in industrial service or technical sales preferred; a combination of relevant education, training, and experience will also be considered.

· Demonstrated track record of achieving sales results required.

OTHER REQUIREMENTS:

· Must maintain a positive, disciplined approach in the face of rejection, to continuously improve performance.

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

 

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.