SERVICE ADVISOR AT VOLVO CARS DANBURY

Confidential

Danbury, Connecticut permanent

Posted: February 16, 2026

Job Description

Service Advisor – Volvo Cars Danbury

Position: Service Advisor
Location: Danbury
Department: Service
Employment Type: Full-Time

About Us

Volvo Cars Danbury is a premier authorized Volvo dealership committed to delivering exceptional customer service and maintaining the highest standards of automotive care. We are seeking a motivated and customer-focused Service Advisor to join our growing team.

Position Summary

The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for scheduling service appointments, preparing repair orders, communicating with technicians, and ensuring a seamless and positive customer experience from start to finish.

Key Responsibilities

Greet customers promptly and professionally

Schedule service appointments and follow up on repairs

Accurately document customer concerns and create repair orders

Communicate repair recommendations and estimates clearly

Coordinate with technicians regarding vehicle status and completion times

Ensure timely updates to customers throughout the repair process

Process payments and explain completed work upon vehicle delivery

Maintain high CSI (Customer Satisfaction Index) scores

Qualifications

Previous automotive service advisor experience preferred

Strong communication and customer service skills

Ability to multi-task in a fast-paced environment

Knowledge of automotive systems and repair terminology

Computer proficiency (dealership management systems experience a plus)

Valid driver’s license

What We Offer

Competitive base salary + performance bonuses

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and career advancement opportunities

Employee discounts on vehicles, service, and parts

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