SERVICE ADVISOR AT VOLVO CARS DANBURY
Confidential
Posted: February 16, 2026
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Quick Summary
Serves as the primary point of contact between customers and the service department, scheduling service appointments and preparing reports.
Required Skills
Job Description
Service Advisor – Volvo Cars Danbury
Position: Service Advisor
Location: Danbury
Department: Service
Employment Type: Full-Time
About Us
Volvo Cars Danbury is a premier authorized Volvo dealership committed to delivering exceptional customer service and maintaining the highest standards of automotive care. We are seeking a motivated and customer-focused Service Advisor to join our growing team.
Position Summary
The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for scheduling service appointments, preparing repair orders, communicating with technicians, and ensuring a seamless and positive customer experience from start to finish.
Key Responsibilities
Greet customers promptly and professionally
Schedule service appointments and follow up on repairs
Accurately document customer concerns and create repair orders
Communicate repair recommendations and estimates clearly
Coordinate with technicians regarding vehicle status and completion times
Ensure timely updates to customers throughout the repair process
Process payments and explain completed work upon vehicle delivery
Maintain high CSI (Customer Satisfaction Index) scores
Qualifications
Previous automotive service advisor experience preferred
Strong communication and customer service skills
Ability to multi-task in a fast-paced environment
Knowledge of automotive systems and repair terminology
Computer proficiency (dealership management systems experience a plus)
Valid driver’s license
What We Offer
Competitive base salary + performance bonuses
Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Ongoing training and career advancement opportunities
Employee discounts on vehicles, service, and parts