Service Administrator - Toyota Town

DRIVING POSSIBILITIES 

Position: Service Administrator
Status: Full-Time

Dealership: Toyota Town
Department: Sales

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 41 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

·         Opportunity to work with a variety of OEM BRANDS including; Acura Audi, BMW, Genesis, Honda,  Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen

·         Amazing Incentives including but not limited to: Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program,  Tool Purchase Subsidy

·         Internal and external, training & development opportunities for skill-development and growth

·         Be part of a collaborative, friendly and progressive work-culture with an emphasis on transparency, innovation, relationship and empowerment

·         Comprehensive extended health and dental plan, tailored around Associate wellness

·         Recognition and Engagement Events! 

SERVICE ADMINISTRATOR

The Service Administrator is responsible for assisting the Service Manager in ensuring the Service department operates at optimal levels. S/He will assist with tracking and reporting operations of frontline Service staff (Lot Associates, Appointment Coordinators etc). 

ROLE & RESPONSIBILITIES:

Tracking and reporting duties of Lot Associate

Tracking and reporting daily operations of Appointment Coordinators and communications with the CCC appointment bookings

Controlling inputting and outputting of mobility fleet, ensuring the correct number of vehicles are inputted.  Ensuring quality control of said vehicles

Dispatching working into the main workshop

Building and implementing processes.

Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.

This position will be expected to perform other duties as assigned by management.

OpenRoad reserves the right to modify this job description as business needs require.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

2 years of experience in customer relations.

Strong organizational and people skills.

Some knowledge of automotive equipment parts and accessories.

Good computer skills and ability to maintain records using a computerized appointment system.

Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.

Ability to make sound decisions in a manner consistent with the essential job functions.

Ability to work constructively with members from all departments within the dealership.

We are Hiring!
This position is currently vacant, and we are actively hiring!

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application. 

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US! 

We thank all those that have applied. Only those considered for the position will be contacted.