Senior Workplace Experience Specialist (Onsite)

Hi, Future Homie!

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

We're looking for a Senior Workplace Experience leader to own our Toronto hub— our largest and fastest-growing office. This role blends operational excellence, expansion program leadership, and systems design.

This role blends operational ownership, expansion program leadership, and systems design. You will set the bar for service, experience, and execution in Toronto while contributing to how Workplace Experience scales across hubs.

If you’re comfortable owning outcomes, building structure where it’s needed, and influencing without formal authority, we’d love to meet you.

 📍Your Impact Starts Here

This role is 70% operational excellence and 30% strategic project leadership.

You will ensure our office runs smoothly today — and scale it thoughtfully for tomorrow.

Office Operations

• Own end-to-end daily operations of the Toronto hub

• Ensure the office is fully operational each day (supplies, equipment, cleanliness, access)

• Manage visitor experience and frequent daily interruptions

• Coordinate weekly lunches, pantry services, and office programs

• Triage requests through the ticketing system and drive resolution

• Build SOPs and standards that reduce reactive work over time

Operations always come first, even during expansion.

Budget & Vendor Management

• Own the monthly Toronto office budget and forecasting

• Negotiate and manage vendor contracts

• Identify cost efficiencies without sacrificing experience

• Submit accurate reporting and manage invoice reconciliation

• Maintain strong vendor and building management relationships

Strategic Project Management – Toronto Expansion

We are expanding into a new floor. You will lead operational coordination for this buildout.

• Act as project manager for the office expansion

• Coordinate contractors, designers, electricians, and internal stakeholders

• Track timelines, risks, and dependencies

• Provide proactive, executive-ready updates to leadership

• Anticipate operational needs as the space and headcount grow

• Balance expansion demands while maintaining daily operations

AI-Enabled Operations

Homebase is an AI-first company. AI fluency is required in every role.

In this position, you will:

• Use AI tools to streamline workflows (vendor research, budget tracking, project planning, documentation)

• Identify repetitive operational processes and improve them using AI

• Deliver at least one measurable workflow improvement within your first quarter

Cross-Hub Influence & Standards

As the senior workplace leader in Toronto, you will:

• Partner with Workplace Experience peers across hubs to align service standards

• Contribute to evolving the Workplace Experience operating model

• Share documentation, playbooks, and improvements that scale across offices

• Act as a mentor and thought partner within the Workplace Experience team

🚀 The Foundation for Success - These are the experiences and strengths that will set you up for success in this role:

• 5+ years in workplace experience, facilities, operations, hospitality, or similar roles

• Proven experience leading office relocations or buildouts

• Experience managing contractors and external stakeholders

• Budget ownership and vendor negotiation experience

• Strong written and verbal communication skills

• Ability to operate independently without close supervision

• Strategic thinking, able to plan 3–6 months ahead

• Experience building SOPs and scalable systems

• Active experimentation with AI tools in your workflows

• Reliable Monday–Thursday in-office presence (Toronto hub)

🤝  The Homie Way - These principles guide everything we do—from how we work and make decisions to how we show up for each other.

• 💡 Be Customer Obsessed – Solve problems with empathy and creativity.

• ⚡ Move Fast, Learn Fast – Experiment, take action, and grow every day.

• 🎯 Own Your Impact – Think big, focus on what matters, and make decisions you stand behind.

• 🏆 Master Your Craft – Excellence fuels impact—show up, step up, and make your mark.

• 🏅 Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.

What We Offer

• 💰 Ownership & Savings: Stock options + TFSA/RRSP with 4% company match

• 🏥 Health & Wellness: Comprehensive medical, dental, and vision for you and your dependents

• ⏰ Time Flexibility: Flex time off + company holidays + designated focus periods

• 👶 Family Support: Maternity/Parental Leave EI top-up support offered (after 6 months of service)

• 🌟 Work Your Way: Work From Anywhere Month + meeting-free weeks yearly

• 🛡️ Protection Plans: Life insurance + short/long-term disability coverage

• 🍽️ Workspace Perks: Meals provided, team offsites, and Customer Days

• 💼 Our Hybrid Rhythm: We believe collaboration drives impact. That’s why Monday-Thursday are our required in-office days—a time to move faster as a team, build deeper connections, make better decisions, and build together.

What to Expect During the Interview Process

• Complete a Take Home Assessment

• Meet the Talent Acquisition team

• Participate in a Talent Showcase

• Background Check + Offer Stage

• Welcome to the team, Homie 🎉

💜 Belonging at Homebase - We're committed to fostering a welcoming space where every Homie can be their full self. Experience comes in many forms—so if you're excited about this role, even if you don’t meet 100% of the qualifications, we encourage you to apply! 

Homebase will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

👋 Hey, We’re Homebase

Unstoppable teams start here.

Homebase is the everything app for hourly teams—built to simplify the day-to-day and superpower local businesses. With tools for scheduling, time clocks, payroll, communication, HR, and more, we help teams stay connected and in control. Today, over 100,000 small (but mighty) businesses rely on us to make work radically easier. Together, we’ve tracked over a billion hours for 2.5+ million workers—and we’re just getting started.

At Homebase, we celebrate diversity and are proud to be an equal opportunity employer. We welcome all candidates and do not discriminate based on any legally protected status. If you need accommodations during the hiring process, please let us know—we’re committed to ensuring fair and equitable access for all.