Senior Workforce Manager (m/w/d)

Yoummday Gmbh

Berlin permanent

Posted: February 18, 2026

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Quick Summary

We are seeking a Senior Workforce Manager to join our team, where you will be responsible for managing our global workforce and ensuring the success of our company. As a Senior Workforce Manager, you will be expected to provide strategic guidance on workforce planning, talent management, and performance measurement. You will also be responsible for collaborating with our team to develop and implement new processes and procedures.

Required Skills

Leadership Strategic Planning Team Management Process Optimization AI Implementation Data-Driven Decision Making Cross-Functional Collaboration Customer Service Digital Transformation Scalable Solutions

Job Description

Are you looking for a profitable scale-up that offers you long-term prospects and a disruptive business model with a growth-oriented corporate culture? Do you also want to grow beyond the usual standards, bring your own initiative and appreciate actively shaping topics? Then yoummday is the right place for you! yoummday: “You made my day” - As an innovative SaaS platform, we connect companies with highly qualified freelance call center agents (“talents”) worldwide. Our digital solution enables flexible, scalable and efficient customer support - without the need for traditional call center structures. We are a family-run Munich-based scale-up with over 400 employees (“daymakers”) at 5 locations in Europe - further growth is inevitable ;). Become part of our team and set new standards in AI-supported customer service with us to create smart, data-driven solutions that inspire.

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