Senior WMS Support Manager (f/m/x)

Join our R&D Tech Hub in Warsaw

We’re building a new R&D Tech Hub in Poland and are looking for people who want to make a real impact from day one. You’ll be part of a globally connected team, helping to shape the culture and ways of working at our new location. This is a hands-on role in a supportive environment, where collaboration, learning, and adaptability are key.

We value practical problem-solving, diverse perspectives, and people who take ownership. If you're ready to contribute to meaningful projects and help lay the foundation for a growing team, we’d like to hear from you.

The role

Reporting to the Director or Vice President of Fulfillment Technology, this hands-on position will oversee/manage our International Operating Cluster WMS Support and Service organization. This group services our International Operations Fulfillment Network, owning the WMS production support function for our strategic WMS application Infios (Koerber/HighJump) Warehouse Advantage- platform, as well as a legacy product from Dematic that we are transitioning. It also partners with WMS design and software development resources to drive the Product QC testing function, and has an active voice in WMS product development strategy. This organization is also critical in helping launch new fulfillment/manufacturing sites and product enhancement rollouts/activations.

Travel to other facilities within the network is expected to be 20%.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

• Manage, develop and mentor a team of WMS dedicated analysts and senior analysts seated in Global fulfillment centers/ office locations located within multiple time zones

• Troubleshoot technical issues in 24 x 7 production environment

• Lead and drive any issue escalation efforts with respective team members and department & operations leadership

• Work with 3rd party software/ service providers for escalated support needs as applicable

• Partner with WMS design lead and architect/ engineers to leverage the WMS analyst network to support Unit and QC testing efforts,

• Help rollout new implementations of the product, as well as new release activations/validations

• Coordinate and partner with other WMS colleagues within both the Global and North America operating units in trouble shooting or managing changes to WMS integrations to other platforms

• Represent WMS team area as needed with any cross functional initiatives, working with colleagues in operations, automation, procurement, or upstream enterprise technology

• Understand all available WMS team reporting tools and create reports that enable improved operation visibility and performance

• Own the deployment, support and service coordination for associated hardware devices like RF scanners, tablets and workstations

• Coordinate with a regional infrastructure managers to help support local network services as needed

What you’ll bring

• Proven ability to multitask, prioritize in fast-paced environments, and maintain strong attention to detail

• Experience leading technical analysts/employees in support or services functions, with a focus on mentoring and team development

• Strong supply chain operational knowledge combined with technical aptitude, especially in WMS-driven environments

• Data-driven mindset with solid analytics capability, including SQL proficiency and advanced spreadsheet skills (Excel/Google Sheets)

• Effective communicator who collaborates well across teams and motivates stakeholders at all organizational levels

• 5+ years supporting RF-based WMS operations (distribution, manufacturing, or e-commerce); experience with HighJump/Körber ONE or Dematic Matflo preferred

• Experience planning, managing, and documenting software testing initiatives, plus creating custom reports from operational data

• Relevant degree (Supply Chain, CS, MIS, Engineering) or equivalent experience; flexibility for travel and occasional off-hours support in 24/7 operations

What we offer

Elevate your lifestyle! Join one of Europe's fastest-growing tech powerhouses in a dynamic phase of expansion.

• Health - You’re covered from your first day with private health insurance.

• Flexible Working - We work in-office 3 days a week to align on goals, with flexible hours to support work-life balance and personal needs

• Time Off - You receive 26 days of paid vacation each year, providing you time to rest and recharge.

• Learning and Development - An annual Learning & Development budget and a Mentoring Program to support your ongoing professional growth.

• Employee Referral Program - Our team members can take part in our internal employee referral program and receive a bonus for recommending successful candidates to open roles.

• Daily Comforts - Free coffee, drinks, and fresh fruit are available to keep you refreshed throughout the day.

#OPERATIONS