Senior VIP Relationship Manager

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand for hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of blockchain to users around the world through leading products including OKX, OKX Wallet, OKLink, and more.

About the Role

We are looking for a Senior VIP Relationship Manager to lead and manage relationships with high-value and institutional clients in Turkey, while also playing a key role in supporting selected operational and strategic initiatives for OKX TR.

This role sits at the intersection of client relationship management, operations, and internal leadership, ensuring an exceptional VIP experience while contributing to operational excellence and continuous improvement. As a senior individual contributor, this role requires deep ownership, strong judgment, and the ability to influence across multiple functions and senior stakeholders.

What You’ll Be Doing

Senior VIP Relationship Management

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Act as the senior primary point of contact for VIP, institutional, and high-net-worth users in Turkey.

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Lead daily communication with VIP clients, providing strategic guidance, timely follow-ups, and proactive, solution-oriented updates.

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Build and maintain trusted, long-term relationships by deeply understanding client needs, trading behavior, and business objectives.

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Own and optimize the full lifecycle of externally sourced VIP users, including acquisition, onboarding, retention, performance optimization, and long-term engagement strategies.

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Serve as a trusted advisor to VIP clients, helping them navigate products, market developments, and operational considerations.

Operational Leadership & Escalation Management

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Lead complex issue resolution for VIP and institutional users by partnering closely with Customer Support, Product, Engineering, Compliance, Risk, Legal, and Growth teams.

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Own high-impact VIP escalations end-to-end, ensuring clear accountability, timely resolution, and minimal client disruption.

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Act as a senior operational point of contact for OKX TR, supporting critical day-to-day operational matters, issue tracking, prioritization, and internal follow-ups.

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Provide guidance and structure on escalation handling and best practices, raising the overall bar for VIP support quality.

Process Ownership & Continuous Improvement

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Proactively identify recurring VIP, operational, or systemic issues and drive process, tooling, or product improvement initiatives.

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Contribute to regional and global discussions on VIP service models, operational workflows, and policy-related improvements.

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Collaborate with global teams on complex system-level, regulatory, or product-driven cases impacting VIP users.

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Maintain high-quality documentation, dashboards, and reporting, providing clear insights and status updates to senior stakeholders.

What We Look For In You

Requirements

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Bachelor’s degree in Business, Engineering, Economics, or a related field.

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Minimum 5+ years of experience in relationship management, operations, client services, or a similar role

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Previous experience at a top-tier crypto exchange is required.

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Strong track record of managing high-value, institutional, or demanding clients with professionalism and discretion.

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Proven ability to independently lead complex cases, prioritize effectively, and make sound decisions under pressure.

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Excellent communication skills in English (written and spoken); Turkish proficiency required.

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Strong ownership mindset, attention to detail, and ability to operate with limited oversight.

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Comfortable influencing across multiple teams and senior stakeholders in a fast-paced, ambiguous environment.

Nice to Have

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Extensive experience working with VIP, institutional, or high-net-worth users.

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Background in regulated financial environments such as crypto, fintech, trading, or payments.

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Solid understanding of the Turkish regulatory landscape, including MASAK and SPK.

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Experience with internal tools such as ticketing systems, CRM platforms, data dashboards, or API-related workflows.

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Ability to mentor or guide junior team members informally through best practices and knowledge sharing.

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Highly proactive working style with strong learning agility.

Why Join OKX TR

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Senior ownership of VIP and institutional relationships in a strategically critical market

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Opportunity to shape VIP service standards and operational practices at a regional level

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High exposure to cross-functional collaboration with global teams and regional leadership

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Competitive compensation, strong learning opportunities, and clear long-term growth potential

Perks & Benefits

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Competitive total compensation package

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Learning & Development programs and education subsidies

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Team-building programs and company events

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Wellness and meal allowances

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Comprehensive healthcare schemes for employees and dependants

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More that we’d love to share during the process

Notice

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process is subject to OKX’s Candidate Privacy Notice.

#LI-CL1 #LI-HYBRID

Notice:

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.

Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.