Senior UX Researcher

Join us on our mission to make a better world of work.

Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high-performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.

Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.

For more information visit cultureamp.com.

How you can help make a better world of work

We’re looking for a Senior UX Researcher to drive actionable insights at the intersection of human psychology and AI product experiences. You will lead research for our AI-powered coaching and performance tools, shaping intuitive, trustworthy, and high-impact workflows that empower employees globally.

In this role, you’ll move beyond usability to explore the ‘black box’ of AI – investigating how trust is built, how transparency is maintained, and how AI can feel like a collaborative partner rather than just another tool. You’ll join a team of passionate humans dedicated to turning mixed-methods research into product direction at speed.

As part of our team, you will:

• Scope and lead strategic research: Define and manage research programs that clarify where and how AI should assist users, ensuring alignment with both user needs and business goals.

• Define AI excellence: Establish evaluation frameworks for AI experiences (focusing on trust, controllability, and safety) and translate these into design principles and reusable patterns the team can ship with confidence.

• Have a flexible research approach: Creatively adapt your broad research toolkit – from generative interviews to quantitative experiments – to navigate ambiguous or multi-faceted AI challenges.

• Bridge disciplines and drive alignment: Partner with Product Managers, Designers, Data Scientists, and People Scientists to shape hypotheses and use data to drive clarity on high-stakes product bets

• Narrate with influence: Socialise findings through compelling storytelling and visualisation, tailoring your communication to move audiences from interesting data to strategic action

You have:

• 5+ years of UX Research experience: You’ve run complex, end-to-end studies in a fast-paced SaaS environment; experience with AI-assisted workflows or LLMs is highly regarded.

• Complexity management: A proven ability to contextualise problems within larger technical systems and anticipate the downstream effects of product decisions.

• Strategic influence: A track record of building strong cross-functional relationships and using data to influence senior-level decision-makers.A mixed-methods toolkit: Deep proficiency in qualitative and quantitative methods, with the ability to synthesise disparate data points into a single, actionable narrative.

• Systems thinking & scalability: You look beyond individual workflows to ensure AI patterns remain consistent, extensible, and cohesive as they scale across the entire Culture Amp platform.

We believe that our employees are the heartbeat of our success. We're committed to fostering a work environment that truly cares for and develops its people, and creates lasting positive impact. In addition to providing a competitive compensation package, some of the key benefits we offer are:

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success

• Programs, coaching, and budgets to help you thrive personally and professionally

• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people

• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work

• Team budgets dedicated to team building activities and connection

• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time

• Extended year-end breaks: An extended refresh period at the end of year

• Excellent parental leave and in work support program available from day 1 of joining Culture Amp

• 5 Social Impact Days a year to make a positive impact on the community outside of work

• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office

• Medical insurance coverage for you and your family (Available for US & UK only)

Additionally, we don't just focus on our internal community; we believe in creating a better world of work for all. We're committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place.

We have a strong commitment to Anti-Racism, and endeavor to lead by example. Every step we make as a business towards anti-racism is another step we can take to support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

Please keep reading...

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.

We strongly encourage you to apply if you’re interested: we'd love to know how you can amplify our team with your unique experience!

If you decide to apply, as part of your application, we will ask you to complete voluntary diversity questions (excluding roles in Germany). These questions are completely optional, but your participation truly helps. By sharing this anonymous information, you support our efforts to build a more inclusive and equitable hiring process—and help us hold ourselves accountable to that commitment. Your responses are entirely confidential and will not impact hiring decisions.

If you require reasonable accommodations or adjustments due to a disability to complete the online application or to participate in the interview process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Culture Amp will retain your CV & personal information for a period of two years (four years for the US) from the date of your application process completion. Culture Amp may contact you in relation to future job opportunities during this time period. For further information please see our privacy policy here or contact [email protected].