Senior UX Researcher - (English/Spanish)

A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting customers in arranging their “me time” moments, we’re in the business of helping people thrive.

Working in a fast-moving scale-up where priorities shift and resources aren’t infinite is not for everyone. If you prefer rigid processes, narrowly defined roles, and minimal ambiguity, this probably isn’t your place. But if you enjoy bringing clarity to complex problems, championing the customer perspective, and shaping product decisions based on real-world insights, you’ll feel right at home.

The people you’ll like to work with and the impact you’ll enjoy driving:

As a UX Researcher, your purpose will be to help Booksy build a deep understanding of our customers and deliver a market-leading product experience.

You’ll lead the planning and execution of research initiatives using interviews, observations, surveys, usability studies, and other methods to generate actionable insights. You will synthesize data from across the business, align stakeholders on customer understanding, and drive decisions that directly impact product strategy.

You’ll work closely with designers, product managers, analysts, and engineers to ensure research supports business goals. You will communicate findings clearly, champion the customer perspective in internal discussions, and mentor non-researchers in engaging with customers. You will also contribute to maintaining an outstanding research practice and positive team culture.

US Salary range: $140000 - $165000 USD per year.

Requirements:
Essentially, to ensure you succeed in this role you’re going to need…

• 4–7 years of practical experience in UX or applied research, including at least 3 years on a large-scale, multinational technology product
• A relevant degree in HCI, Cognitive Psychology, Computer Science, or another related discipline, or equivalent experience
• Proven ability to plan, execute, and synthesize research using multiple qualitative and quantitative methods
• Outstanding communication skills, with the ability to convey complex insights clearly to non-research stakeholders
• Fluent in spoken and written English and Spanish

It will also help you to have…

• Familiarity with common research and collaboration tools, including GSuite
• Demonstrable experience mentoring or educating non-researchers in research practice

You will need to be based in an ET or CT timezone.

Benefits:
The Booksy benefits we offer are:

• Remote work with $50/month home phone/internet reimbursement.
• Comprehensive health, dental, and vision coverage with UHC.
• Company paid STD and LTD, and Basic Life Insurance at 1x salary up to $250,000.
• FSA/HSA's available - Booksy contributes $1,000/$2,000 for employee/employee plus.
• Accident/Hospital/Critical Illness voluntary plans available.
• 401k - 50% match up to 8% of contributions paid annually/ 3-year vesting period.
• PTO - Exempt employees - unlimited with manager approval.
• 12 Holidays observed.
• Parental Leave - 12 weeks of paid leave.
• EAP (Employee Assistance Program).
• Voluntary Pet Insurance through Fetch.
• Financial wellness tools through SoFi and Ladder.
• Discounts via Perkspot.
• Booksy benefit $50 per month to use on services in our app.

A bit about Booksy:

A career at Booksy means you're part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers to arrange 'me time' moments, we're in the business of helping people thrive and feel fantastic.

Working in a rapidly growing and evolving company comes with its own set of opportunities and challenges. If you prefer a stable environment, with clear processes and structures then, we've got to be honest, you won't always find that here. However, if you're a driven self-starter, with initiative and the motivation to grow your career in an environment that's rapidly changing as we scale-up globally, then the chances are that you'll love it at Booksy.

Our Diversity and Inclusion Commitment:

We work in a highly creative and diverse industry so it goes without saying that we strive to create an inclusive environment for all. We welcome people from all backgrounds and are committed to fair consideration in our hiring process. If you have any accessibility needs or require reasonable adjustments during the interview process, please contact us at [email protected], so we can best support you.

How AI helps us find great people

Think of our AI tool as a really smart assistant for our recruitment team. Its job? To help us move faster, stay consistent, and make sure no great candidates are overlooked.Every application goes through the same AI review to help us spot skills that match the role - but don’t worry, AI never makes the decisions. Real people do. Our recruiters and hiring managers handle every final call. And we regularly review how the tool is used to keep things fair, ethical, and compliant with data protection laws. Curious about how it works? You can always ask how AI was used in your application - it won’t affect your chances in any way. If you have questions, just drop us a note - we’re happy to explain more.