Senior UX Manager

At Citrix, Mobility Apps, we build beautifully simple and easy-to-use Cloud-based, cross-platform Web, Mobile and Desktop software products. You probably know us by such industry-defining brand names as GoToMeeting®, GoToMyPC® and ShareFile®, as well as other award winning products and services. Citrix “Software-as-a-Service” (SaaS) applications enable customers around the world to enjoy highly productive, mobile workstyles.

As the Senior UX Manager for GoToMeeting, you will lead the team that is transforming how people communicate and connect. You will provide leadership to co-located and distributed teams of designers to lead design work throughout the product development lifecycle while building and strengthening a world class design team that is passionate about users and transforming the way they work. 

• Own overall end-to-end user experience across the entire product— from the big picture down to specifics of  feature or service flows.
• Help define product requirements by collaborative brainstorming and high-level prototyping with partner teams.
• Work with the Visual Design department to develop and maintain signature aesthetics, standards and brand integrity.
• Work with User Research department to test features and hypotheses and rapidly integrate feedback into design iterations.
• Embedded, daily communication with developers, product managers & project managers.

You will establish a strong user experience strategy with high business impact, including

• Delivering an inspirational design vision for GoToMeeting aligned to overall company strategy and translating that vision into actionable investment priorities.
• Identifying and driving opportunities to align design and user experiences across platforms and products.

You will ensure delivery of high-impact output by  

• Developing deep partnerships to set strategy, priorities, and resourcing. 
• Ensuring quantifiable business impact via data-driven, informed and people-centric design goals. 
• Finding creative solutions to product, technical, organizational and resource challenges.
• Partnering with fellow leaders to build a collaborative design, engineering and product culture.

You will build an amazing and high impact design and research team by

• Recruiting, mentoring and nurturing a highly engaged and passionate organization.
• Fostering collaborative partnerships between design and other functions.
• Championing and promoting design thinking, research and processes within an agile organization.
• Working with other UX leaders to continuous improve our methods, techniques, and evaluation criteria.

Qualifications (knowledge, skills, abilities):

• An enthusiastic leadership style that commands respect and inspires people.
• Demonstrated success in creating a collaborative culture of design, engineering and product
• Passion and fervor for product design with deep knowledge of leading methodologies and practices.
• Outstanding ability to communicate design ideas to develop and product teams as well as to senior stakeholders.
• Proven methods and track record of success improving process and communication throughout the product development lifecycle and across all levels
• Proven ability to succeed in lean and agile environments
• Comfort and proven success in operating in matrix organizational structures.

Experience

• 8+ years experience in UX and/or related field; 4+ years management experience
• Masters degree in HCI, Design, or related experience
• Skilled in mentoring and growing teams of 4+ people with a focus on participatory leadership and user-centric design
• Experience designing for a broad set of form factors and environments including web, desktop and mobile.
• Deep understanding of front-end web development and mobile development platforms; measurable success in coaching design teams to innovate across platforms
• An online portfolio or samples of work demonstrating relevant experience