Senior UX Designer

About Invoca

Invoca is the leading AI-powered conversation intelligence platform. We empower marketing, sales, customer experience, and contact center teams to unlock the intent and insights within every customer interaction – driving better customer experiences, increased revenue, and improved operational efficiency. Join our dynamic, fast-growing team, where innovation and collaboration are at the core of our culture.

About Our Team

Our Product & UX team is a collaborative group dedicated to creating industry-leading call intelligence solutions. We partner closely with customers, fellow team members across business and engineering, and external partners. We thrive in a remote-first, agile environment, building innovative tools for B2C and B2B enterprises, advertising networks, and agencies. We believe diverse perspectives fuel innovation and create a stronger product.

About This Opportunity

We're excited to find a thoughtful and skilled Senior UX Designer to join our team. In this role, you'll play a key part in shaping new user experiences and refining existing workflows within our sophisticated call intelligence SaaS platform. You'll connect with a variety of stakeholders – including prospective and current customers, engineers, product managers, and customer success managers – to deeply understand their needs and champion the best possible product experience. This role reports to the Director of User Experience and offers a fantastic opportunity to make a tangible impact.

We're looking for someone who is passionate about user-centered design and enjoys the challenge of transforming complex tasks into intuitive and accessible interactions, making ease of use a core strength of our platform.

What You'll Contribute

• Collaborate and Innovate: Partner directly with one or more agile scrum teams to design and deliver valuable new features and improved workflows that address real customer challenges.

• Understand and Advocate for Users: Engage in learning about customer needs through various research methods, develop and present experience concepts, validate these ideas with users, and work alongside your product and engineering colleagues to bring them to life.

• Bring Designs to Life: Clearly communicate and validate your design solutions using a range of methods, such as wireframes, flow diagrams, interactive prototypes, and high-fidelity mockups, to support development efforts.

• Elevate Our Design Practice: Work alongside UX peers to continuously enhance our design processes, share knowledge, refine our methods, and deepen our collective understanding of our users.

• Shape Our Design System: Help improve and maintain our design system, ensuring a consistent and cohesive user experience through the thoughtful application of UI patterns and components.

What You'll Bring (We're excited if you have)

• A Strong Design Portfolio: Your portfolio showcases your interaction design thinking and high-fidelity visual UI design skills, particularly for web applications. We're keen to see your process and how you've solved complex problems.

• Experience in Software Design: Significant experience (5 or more years) designing SaaS or Enterprise software products (preferably web applications), or comparable experience from an agency setting.

• Broad UX Skillset: Experience across various phases of UX, including user research, concept development and validation, information architecture, interaction design, usability testing, data visualization, UI design and production, and a commitment to accessibility standards.

• Experience with Conversation Intelligence: Experience in AI and machine learning-powered Conversation Intelligence and SaaS and/or enterprise software environments.

• Navigating Complexity: A proven ability to understand and improve technically complex workflows as an integral part of a cross-functional team.

• Design System Familiarity: Experience using and contributing to a design system and pattern library to create consistent and efficient user interfaces.

• Clear and Collaborative Communication: The ability to articulate design decisions clearly and diplomatically, fostering positive and productive relationships with peers and team members.

• Strategic and Detail-Oriented Approach: A thoughtful balance of focusing on strategic goals, key objectives, and the finer details, all aimed at best serving customer needs.

• Proficiency in Design Tools: Comfort and capability with Figma, and an openness to exploring other tools as our needs evolve.

• A Curious and User-Focused Mindset: Genuine curiosity and a passion for creating excellent products, understanding people, and crafting outstanding user experiences.

This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.

Salary, Benefits & Perks

At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:

Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.

• Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.

• Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.

• Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options to choose what works best for you and your family. Fertility assistance is also included.

• Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.

• Stock Options – All employees are invited to share in Invoca’s success through stock options.

• Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.

• Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.

• Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.

• InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.

• Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.

• Position Base Range - $117,000-$175,000 per year plus bonus

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

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