Senior UX Designer - Origination & Servicing

About Unlock

Unlock’s mission is to unleash the power of home equity to enrich people’s lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We’re not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.

About the role

The Senior UX Designer - Origination & Servicing, is responsible for designing intuitive, scalable, and compliant user experiences across Unlock’s most complex workflows, including lending-like processes such as application flows, eligibility determination, document collection, underwriting support, servicing, and settlement flows. Deep expertise in interaction design, systems thinking, and workflow mapping is essential, with less emphasis on visual/UI design. The Senior UX Designer partners with Product Managers, Engineers, Compliance, Servicing, and Capital Markets teams to simplify multi-step processes, reduce user friction, and ensure both customers and internal teams can navigate complex rules and decision paths confidently.

What you'll do

• Lead UX research, workflow mapping, and experience design for complex, multi-step lending and servicing processes.

• Translate regulatory and business rules (e.g., eligibility constraints, pricing logic, disclosures, servicing requirements) into coherent user flows and system interactions.

• Design end-to-end journeys for homeowners, internal teams (Servicing, Underwriting, Post-Closing), and external partners.

• Produce wireframes, service blueprints, journey maps, prototypes, and usability test plans to guide product decisions.

• Partner with Product Managers to refine requirements, validate assumptions, and define success criteria for new workflows and platform capabilities.

• Conduct usability testing and synthesize feedback to iterate on flows, patterns, and information architecture.

• Collaborate with Engineering to ensure feasibility, consistent interaction patterns, and accessibility compliance.

• Advocate for UX standards and design thinking across teams, ensuring consistency and predictability in how complex rules and data are presented.

• Support modernization of internal systems (e.g., Badger 2.0, underwriting tools, servicing workflows) by simplifying dated or fragmented processes.

• Ensure experiences are compliant, auditable, and aligned with financial regulations, disclosures, and data-handling requirements.

• Contribute to UX work outside of a single product area as priorities shift, supporting cross-team initiatives when needed.

What we're looking for

• 3–8 years of professional UX design experience, with emphasis on complex workflows, financial systems, enterprise tools, or regulated products.

• Strong expertise in interaction design, information architecture, and service design (not visual/UI-heavy).

• Demonstrated ability to design for multi-step, rule-driven processes such as lending, underwriting, onboarding, or servicing.

• Experience conducting user research, usability testing, and synthesizing findings into actionable design recommendations.

• Proficiency with prototyping and design tools (Figma preferred).

• Excellent communication skills and ability to collaborate closely with Product, Engineering, Compliance, and Operations stakeholders.

• Ability to break down ambiguous problems and produce structured, testable UX solutions.

• Interest in leveraging AI in the design process

• PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.

• Excellent communication and relationship-building skills to effectively partner with leaders across multiple functions

• Ability to work in a high-growth, dynamic environment.

Preferred Qualifications

• Bachelor’s degree in HCI, Interaction Design, Information Architecture, or related field.

• Experience leveraging AI in the design process

• Experience designing for mortgage, home equity, lending, or fintech products.

• Familiarity with underwriting workflows, disclosures, document management, or servicing platforms.

• Experience designing internal tools for operations teams.

• Understanding of accessibility standards (WCAG) and compliance-sensitive UX requirements.

• Experience with data-heavy interfaces, dashboards, or rule-driven decision tools.

What we offer

• Dynamic and inclusive work environment that fosters innovation and growth

• Competitive compensation package

• Ongoing professional development and career advancement opportunities

• Flexible work arrangements and a strong emphasis on work-life balance

Target base compensation is $127,500 - $135,000 annually. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, Unlock's Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options and paid time off.

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.