Senior User Researcher

About Insights

At Insights, we believe self‑awareness can change the world — and yes, we’re serious about that.

We help people understand themselves and others better, sparking stronger connections, braver conversations and more human workplaces. Our tools reach across the globe, but it all starts within. We’re curious, evolving and never done learning — and we absolutely love what we do.

We’re a place where differences are celebrated, growth is encouraged, and you can show up as your full self. No masks. No boxes. Just people being people.

What you’re here to do

As a Senior Researcher, you help Product Innovation make smart decisions — fast — especially when things are early, ambiguous or still forming.

You’ll design and run lean, applied research for incubators, discovery and time‑boxed work. You’ll dig beneath surface‑level feedback to uncover what really matters, then turn complexity into clear insight, trade‑offs and recommendations teams can act on.

You’ll shape what we explore, what we test and what we do next — while also helping level‑up research practice across Product & Innovation.

This role will be remote and you'll be located in the UK with occasional trips to the H/O in Dundee. 

How you’ll make an impact

• Design right‑sized research for fast‑moving, early‑stage work
• Turn big, fuzzy questions into focused learning goals
• Uncover real user, customer and business needs (not just what people say they want)
• Spot hidden tensions, motivations and unmet needs
• Synthesize messy inputs into clear themes and confident recommendations
• Help teams balance competing needs and make smart trade‑offs
• Bring insight into opportunity shaping, concepts and early testing
• Share findings in ways that are clear, credible and useful
• Bring others into the research journey and build shared understanding
• Strengthen research practice, community and our insights library

Who you’ll work with

Product Managers, Learning Designers, Core Research, Interaction Designers, Engineers, Innovation leaders — and plenty of curious minds across Product Learning & Innovation.

What success looks like

• Research is lean, focused and decision‑driven
• Teams feel confident about what they’re learning and why it matters
• Real needs are understood — not just the loudest opinions
• Trade‑offs are clear and well‑considered
• Research is used early, often and well
• Practice, community and shared learning keep getting stronger

You’re great at:

• Research judgement and synthesis
• Working confidently in ambiguity
• Turning insight into stories that influence decisions
• Collaborating across disciplines
• Building research practice, not just doing projects

You’ve got experience:

• Owning research end‑to‑end
• Supporting innovation, incubation or discovery work
• Using a range of methods — and adapting when needed
• Delivering insight under constraint
• Synthesising evidence from multiple sources

Benefits:

•    35 days holidays

•    Discretionary Annual Bonus

•    Private Medical Insurance/BUPA Menopause Plan

•    Income Protection

•    Pension Plan

•    Health Cash Plan

•    Life Assurance

•    Electric Car Scheme

•    Gym-flex

•    Employee Giving

•    My Advantage – Employee Discounts

•    Critical Illness cover

•    Employee Assistance Program

•    Holiday purchase option

•    Flexible working

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/