Senior Transportation Infrastructure IT Modernization Project Manager

Senior Transportation Infrastructure IT Modernization Project Manager

Location: Seattle WA (Hybrid)

Position Description (PD)

Our client is implementing a transportation infrastructure IT modernization project in Washington State.  This requirement is a major, multi-year transformation effort to modernize customer-facing ticketing, reservations, and terminal operations systems, as well as implementation of a customer relationship management (CRM) system.

As a Senior Project Manager, you will oversee the full lifecycle of Ticketing & Reservations

Modernization (TRM) delivery, including schedule integra on, Agile execution, and coordination

across multiple stakeholder groups. This role is responsible for ensuring that the project is

delivered on me, within scope, within budget, and in alignment with business, technical,

regulatory, and contractual expectations.

You will work closely with initiative leadership, business unit staff, interagency staff, as well as

oversight and vendor partners to maintain compliance with statewide technology and

procurement requirements.

Key Responsibilities

Leading the TRM project’s overall scheduling, solution delivery execution and cross-team coordination,

Coordinating with the IT Manager on the TRM project’s governance, decision-making structure, budget, vendor management and cross-program communication

Managing vendor deliverable quality for system development, data migration, system integrations, training, go-live, and hypercare activities

Overseeing development of the integrated schedule and ensuring alignment between business operations, terminal readiness, CRM workflow needs, and vendor capability releases

Ensuring compliance with interagency gated review processes and budget oversight requirements for TRM technology investment submissions

Supporting RFI/RFP development for multi-vendor procurement aligned with the future state roadmap

Coordinating requirements elaboration, backlog priori za on, acceptance criteria definition, and test readiness efforts in partnership with the project scrum master, subject matter experts, product owners, and technical leads

Supporting organizational change management and operational readiness planning across terminals and customer service teams

Position Qualifications

7 years of experience managing IT projects, 6 years with an associate degree, 5 years with a bachelor’s degree or 4 years with a master’s degree

Degree must be in Informa on Systems, Business Administration, Project Management, or a related field

Extensive experience managing large-scale IT modernization projects as a senior PM (preferably $10M+ multi-vendor programs)

Expertise in Agile project management and coordinating cross-functional sprint execution of complex enterprise systems

Proven ability to manage integrated schedules, project budgets, risks, interdependence, and escalations

Strong vendor and contract management experience, including oversight of major systems integrators and SaaS/CRM vendors

Demonstrated ability to work across IT, business operations, finance, procurement, and executive stakeholders

Excellent communication, facilitation, negotiation, and executive reporting skills

Certification in Project Management (Project Management Institute preferred)

Certification or training in Agile (e.g., CSM, PMI-ACP, SAFe)

Experience working with statewide oversight bodies such as WaTech and OFM, including gated reviews and technology budget submissions

Experience with enterprise CRM systems and customer-facing ticketing/reservation systems

Familiarity with Azure DevOps for backlog management, acceptance criteria, reporting, and traceability

Experience with RFP and procurement development for complex technology replacement efforts

Proven abilities in the following: 

Excellent knowledge of standardized project management principles based on the Project Management Body of Knowledge.

Providing relevant ideas and perspectives on process or practice improvements

Tracking project performance

Creating and maintaining detailed documentation, project plans and schedules

Performing quality control on a project throughout development

Utilization of industry software and tools

Only shortlisted candidates are going to be contacted

Benefits:

Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.